Job Description:
The Madison Mallards are seeking individuals to assist in the Ticket Sales Department. The Ticket Sales
Interns will be assisting the Mallards staff in day-to-day ticket sales duties, supporting the sales efforts of
the Community Sales Team, the Corporate Sales Team, and the Ticket Operations Team as needed.

Responsibilities Include:
• Answering phones and directing customers to the appropriate Mallards staff member
• Fulfilling orders, ticket swaps, and voucher redemptions
• Working with our ticketing software to sell tickets over the phone and at the box office
• Printing and managing will call tickets & windows
• Setting up and tearing down tents for private will call booths
• Delivering and pickup of tickets, signage and other general deliveries
• Informing customers of different seating options and ticket packages the Mallards offer
• Helping other departments as needed
• Closing duties of the office and parts of the ballpark
• Maintaining overall cleanliness of the front office and front gate area
• Fulfilling donation requests from local fundraising groups
• Coverings ticket office shifts on non-game days
• Selling Mallards ticket packages and group tickets

Required Skills:
• Customer service background or prior experience
• Ability to work in a fast-paced environment
• Outgoing personality
• Excellent organization skills
• Strong verbal communication skills
• Ability to multitask
• Knowledgeable with computer software (Microsoft Excel, Word, and Email)
• Ability to work well in a team setting
• Flexibility to work outdoors rain or shine

About the Madison Mallards:
The Mallards are one of the largest and most successful summer collegiate baseball teams in the nation attracting more than 200,000 fans in 2023 and looking to grow that number heading into next summer. The Mallards annually hire more than 20 intern positions for the season, who may also have the opportunity to gain experience at other Madison based teams throughout the summer. Many of our full-time staff completed an internship or seasonal position with us prior to their full-time employment. Former interns have gone on to work for the Carolina Panthers, Milwaukee Brewers, Arizona Diamondbacks, Green Bay Packers, and various minor league and summer collegiate league teams across the nation.

It is recommended, but not required, for our internships to go towards college credits. All Interns will be required to participate in weekly sports management workshops and external community baseball clinics.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

1. Will you be receiving college credit?
2. Would you be interested in living with a host family, if possible?
3. Do you have a car with you?

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