Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Under general supervision of the CCT Supervisor, the Administrative Specialist will take incoming calls from return patients requesting appointments and information. In addition, the CCT team provides excellent customer service, completes documentation of calls, schedules from electronic requests, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, and provides professional assistance to physicians, nursing, clinics, and management staff.
Department of Psychiatry - Call Center Team

Scheduled Work Hours: 8:00 a.m. - 4:30 p.m. (M-F Days)

This is a remote position currently and subject to on-site if needed to meet the needs of our department and patients.

Responsibilities:

• Greeting and assisting all patients from incoming and outgoing calls
• Scheduling patient requested appointments from calls and electronic requests
• Scheduling appointments from clinical team electronic requests
• Maintaining daily/weekly reports as outlined in department guidelines
• Mailing any required documents to patients
• Reviewing and responding to emails
• Answering incoming calls and returning calls from voicemails
• Participating in department quality improvement activities
• Attending staff meetings as needed
• Communicating with direct and indirect team members to problem solve as a unit

Other Information

Education Requirements:
• High School diploma or GED
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement
• Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan.
• Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation
• Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Psychiatry

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.20 - $25.86 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.