Description

US:NV:Carson City Engagement HUB

Full Time Swing Shift

About Carson Tahoe Health

CTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5 th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations.

Summary

The Ambassador is responsible for welcoming guests to and/or from the hospital in a friendly, efficient, and courteous manner. They are also responsible for screening guests according to policies and procedures. The Ambassador is also responsible for assisting guests with inquiries, directions, and initial questions regarding the facility or services.

Responsibilities

• Greets every external guest into the hospital and before departure from the facility.
• Screens guests entering facility following established policies and procedures
• Responds to guest inquiries and concerns promptly and with courtesy.
• Knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance.
• Directs guests to their location, and when possible/appropriate, personally escorts guests throughout the facility, opens doors, offers wheelchair assistance, guidance, and carries packages and luggage.
• Receives flowers and other deliveries in accordance with policy.
• Answers/makes phone calls, transfers calls appropriately.
• Responds to safety hazards according to facility procedures to include: water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
• Ability to demonstrate professionalism, with effective communication and interpersonal skills.
• Maintains safe, clean and neat work environment by following standards and procedures.
• Maintains strict confidentiality related to work information (in accordance with HIPAA).
• Performs other related duties as assigned.

Qualifications

Required

• High School Diploma/ GED or equivalent experience
• One year of customer service experience

Top 5 Reasons to Live in Carson City, Nevada

• Live, work and play in one of the most beautiful regions in the world
• Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing
• Just next door is Beautiful Lake Tahoe
• We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno.
• Family friendly atmosphere with affordable housing & excellent school system

Our Benefits

• No State Income Tax
• Medical, Dental, Vision, FSA, Telehealth
• Paid Time Off, Mental Health, and Volunteer Days
• 100% Vested 401K & Roth with Company Contribution
• Tuition Reimbursement
• Referral Bonuses
• On Site Education & Certification Programs
• Base Wage Increases for Relevant Advanced Degrees
• Free Calm App Subscription