Description: Job Summary:

Entry level department supervisor to help support the daily management and operations of an ambulatory clinic byensuring staff provide high quality, accessible, cost effective, and patient-focused care to members across the continuum which comply with local, state, and federal requirements. Responsible for implementing and maintaining clinical practice standards, budgets, and staff development. Will support the delivery of nursing/patient care services that adds value, is integrated with business plans, and meets or exceeds quality, costs, clinical, and utilization standards / performance measures.

Essential Responsibilities:

• Coordinates day to day staffing and workflows.


• Supervises daily operations and ensures staff provide the highest quality of care that is in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state, and local requirements.


• Handles customer service complaints and acts as patient advocate to resolve patient care issues.


• Conducts appropriate audits of front and back office work activities.


• Assists in the development of policies and procedures and monitors adherence.


• Instructs staff on current and new work flows.


• Implements and maintains patient care and quality service standards to meet members and internal clients expectations.


• Recommends and evaluates processes to improve systems and patient care services across the continuum of care.


• Determines the appropriate staff mix for clinic operations.


• Assists in providing on going staff development.


• Implements and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.


• Collaborates with physicians, department chief, and department manager in developing the appropriate level of patient care services and the day-to-day operations of the department.


• Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Basic Qualifications:

Experience

• Minimum one (1) year of experience in ambulatory care or other relevant healthcare experience required.

• OR

• Minimum one (1) year in leadership capacity.

Education

• Associates Degree or two (2) years of experience in a directly related field.


• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Excellent customer service skills.


• Ability to manage conflict.


• Ability to instruct clearly.


• Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.


• Knowledge of applicable regulatory requirements.


• Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.


• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Minimum one (1) year of supervisory experience.

Notes:

• Support Medical Specialties departments

Primary Location: California,Lancaster,Antelope Valley Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: Antelope Valley Medical Office - Cardiology-Reg Clinic - 0806
Pay Range: $87400 - $113080 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 25 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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