Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team:
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-Fraud Operations Buyer Abuse Program Manager, you are responsible for developing and implementing operational strategies to identify and address emerging trends and threats related to buyer abuse.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
As a Buyer Risk Program Manager for the Anti-fraud operations team, you will be responsible for integrating, aligning, and coordinating cross functional building, deployment, and scaling of anti-fraud business processes. Candidates for this role need to be able to balance multiple points of view, articulate primary considerations, be adaptable, and can work across various teams and countries.
- Support strategic initiatives and partner with cross functional teams throughout the full cycle of antifraud operations buyer abuse strategy, from design to execution.
- Serve as a buyer abuse subject matter expert on antifraud operations core functions, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
- Collect, collate, organize, and leverage data informed insights to drive new products, initiatives, and metrics reporting for the Buyer Risk program.
- Become a Subject Matter Expert for Aftersales to develop anti-fraud controls and mitigate losses related to buyer abuse.
- Work with other program managers to identify risks and opportunities across multiple projects within the Buyer Risk program
- Work with data and measurement partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
- Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation.

Qualifications

Minimum Qualifications:
- At least 4+ years of full-time working experience in program management or relationship management, preferably in a related field: tech industry, process improvement, anti-fraud operations, compliance, e-commerce etc.
- You have experience working cross-functionally to solve complex problems
- You are an excellent communicator, can articulate clear priorities, and gain support to pursue these developments.

Preferred Qualifications:
- About 10~20% of travel if needed.
- Analytical mindset with the ability to gather and interpret data to measure program effectiveness and identify areas for improvement.
- High level of professionalism, integrity, and confidentiality in handling sensitive information

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.