Description: Job Summary:

Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.
Essential Responsibilities:

• Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.


• Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.


• Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.


• Receives and screens calls; schedules patient appointments based on type and severity of illness/injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.


• Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.


• Enters data into computer; generates paperwork for chart requisition to medical records as required.


• Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.


• Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource.


• Notifies supervisor or designated individual of any significant delay or backlog.


• Performs all computerized appointment system applications.


• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.


• Performs other duties and accepts responsibility as assigned.

Basic Qualifications:
Experience

• One (1) year customer service/sales, public relations or related experience.

Education

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• N/A

Additional Requirements:

• Type 40 wpm.
• Demonstrated knowledge of and skill in the adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking, understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.

Preferred Qualifications:

• Office/clerical experience.
• Knowledge of medical terminology.

Primary Location: Hawaii,Honolulu,Honolulu Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri,
Working Hours Start: 08:00 AM
Working Hours End: 04:30 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5
Job Level: Entry Level
Department: Honolulu Medical Office - Head and Neck-Hearing Aid Ctr - 1208
Pay Range: $23.04 - $24.32 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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