Area General Manager-Houston, TX

Job ID

162618

Posted

02-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Facilities Management

Location(s)

Houston - Texas - United States of America

The Area General Manager (AGM) provides leadership, management, and development of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded, while continually developing the customer base. This includes service delivery, P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development.

Essential Duties and Responsibilities

General/Operations:

•Provide leadership, coaching and guidance to a defined portfolio of accounts to ensure that contractual commitments are met and exceeded.

•Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.

•Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.

•Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the Local Target Operating Model are in place.

•Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary.

•Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels , including formal monthly, quarterly and annual reviews.

•Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.

•Act as Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth Sales to Operations handover is delivered.

•Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company's RISE values.

•Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.

•Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout account.

•Other duties may be assigned.

People:

•Foster a learning environment, with appropriate training and development planning across all accounts.

•Ensure training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential. Take direct responsibility for the appointment and integration of new account leaders.

•Provide leadership, guidance, coaching and direct support, where required, to deliver service excellence and high levels of employee engagement and ensure effective performance management is in place.

•Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.

•Ensure effective succession planning is completed across accounts and specifically for the account leader level.

Finance/Commercial:

•Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth, ensuring that targets are met or exceeded for accounts in assigned portfolio.

•Ensure business policies and processes are effectively communicated and implemented across accounts.

•Drive effective commercial and financial governance with through accurate reporting, and appropriate checks and balances.

•Review purchase orders to ensure financial, contractual, and commercial accuracies.

•Support account leaders with supply chain management, including supplier performance reviews, supplier negotiations and re-bidding, and the identification of additional scope opportunities.

•Lead sustainable growth of current portfolio - maximizing extra works and project opportunities on existing accounts.

QHSE:

•Ensure the provision of a healthy and safe working environment across the portfolio.

•Maintain both client and CBRE health and safety policy and process, ensuring this is effectively implemented across all service lines, self-perform and vendor delivered.

Supervisory Responsibilities

Line management of Account Leaders within a given portfolio. Responsible for recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Bachelor's degree required. Minimum of eight years of related experience and/or training. Prior supervisory experience.

Certificates and/or License

None.

Communication Skills

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Reasoning Ability

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Financial Knowledge

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

Other Skills and Abilities

Intermediate skills in Microsoft Office Suite Products and Internet navigation.

Scope of Responsibility

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Key Relationships

Reports to the Business Unit Director

Functional Management of Account Leaders

Partners closely with Business Operations Manager and Finance & Operations Support Manager

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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