Summary:
JOB SCOPE:

Dynamic bartender will be responsible for preparation and service of quality beverages for customers, cashiering functions, and general inventory control, and bar/storage area cleanliness. Role will have assigned shifts in multiple outlets within the hotel.

JOB FUNCTIONS:

Supplying Tasks (30%)

• Requisition of supplies to maintain par stock

• Stock up the shelves, coolers, and counter area for the service period

• Ensure proper storage of all service items

• Replenish all service items: paper items, general supplies, beverage, food and stewarding supplies

• Ensure that soda and beer service is constantly replenished during shift

• Report to the manager on duty any equipment shortage or problems

• Load and unload dishwasher with glassware, maintain dishwasher cleanliness

• Fill the ice bins

• Retrieve food from kitchen when needed

• Label and date all bar items (juices, syrups, fruit, open wines, etc.)

• Maintain a clean and organized workspace to ensure that others can locate resources or products as needed

Service Tasks (45%)

• Greet patrons proactively and with a smile

• Maintain knowledge of food and beverage offerings in order to make appropriate recommendations

• Prepare quality, made-to-order cocktails and other beverages

• Ensure area is maintained - equipment and service are to have inviting, welcoming facility

• Clean and reset bar tables for service

• Rotate floor shifts amongst all bar team members, step in as support for other team members when needed

• Break down and set up bar area with all bar supplies according to opening and closing checklists

• Prepare mise-en-place daily, each in accordance to the recipes and the direction provided

• Ensure sufficient mise-en-place of station for a successful shift

• Ensure proper food and beverage presentation by following set standards at all times

• Workstation must be maintained clean at all times

• Ensure sanitary measures are complied with at all times during preparation of all items

• Take orders from the guests at the bar and record them on checks

• Prepare all beverage and food orders for guests

• Maintain bar area, to be wiped down and cleaned

• Follows health, safety and sanitation guidelines for all products

• Prepares recipe batches according to house specs

• Communicate any 86'd items to managers and servers

• Clean all glassware

• Bus tables, as needed

• Adhere to Unscripted/Hyatt serving standards and policies

• Other duties as assigned by Supervisor

Banking Tasks (20%)

• Pick up cash bank at the beginning of every shift, acquire change from accounting as needed

• Ring up the checks and post all checks in MICROS

• Account for any promotional, spill, void, or comp items in the POS system; manage waste

• Verifies guest room numbers before closing the checks and before the guest leaves

• Verifies mode of payment and receives clearance on credit card purchases before closing the check

• Prepare and close the bill (check) for guests

• Close bar and run appropriate reports

• Balance cash receipts at the end of shift and prepare the recap sheets

• Drop off cash bank at the end of each shift at the safety box by the front office

Training (5%)

• Assists with new employee training by positively reinforcing successful performance and coaching as needed

• Attends training sessions, staff meetings, or other meetings as scheduled

Qualifications:
QUALIFICATIONS:

Essential:

• Passion for hospitality

• Professional bartending skills (craft cocktail knowledge, ingredient preparation)

• Food and beverage operations knowledge

• Exceptional customer service and teamwork skills

• Knowledge of classic and modern mixed drinks, garnishes and glassware

• Knowledge about alcohol beverages

• Knowledge of computerized register, preferably MICROS, and terminal

• A positive and pleasant personality, patience

• Fluent in English

• Ability to compute basic math functions; blind drop on drawer required

Knowledge, Skills, and Abilities:

• LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors

• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

Physical Abilities

• Able to lift, push, pull, and carry in excess of 50 pounds

• Able to stand for a long period of time

• Able to go up and down stairs regularly

Self-Efficacy

• Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable guest environment

• Ability to understand and carry out oral and/or written instructions and request clarification where needed

• Anticipates customer and outlet needs by constantly evaluating environment and customers for clues

• Maintains regular and consistent attendance and punctuality

Group Process & Team Building

• Ability to develop and maintain effective working relationships with others

• Strong interpersonal skills

• Communicates information to Supervisor so that the team can respond as necessary to create a welcoming guest environment

Service Orientation

• Provides quality beverages and food products consistently for all customers by adhering to all recipe standards

• Fluency in English