Washington County's Department of Assessment and Taxation (A&T) is currently seeking a Bilingual Senior Administrative Specialist in the Special Programs Unit to join our team!

The Department
The Special Programs unit consists of four Administrative Specialists II, one Senior Administrative Specialist, and one Supervisor. The Special Programs unit serves several thousand customers each year. Work is performed in a fast-paced customer service environment and requires frequent contact with customers at a counter, over the phone, and by email. The services provided include passport acceptance, Senior/Disabled Deferrals, Veteran and Active Duty Military Exemptions, manufactured structure ownership transfers, and the department switchboard. The Special Programs unit also assists other Assessment & Taxation business units with a variety of assessment and tax duties throughout the year.

For more information about the Department of Assessment & Taxation, please visit: www.washingtoncountyor.gov/at .

The Opportunity
This Senior Administrative Specialist is a lead position that reports directly to the Special Programs Supervisor. This position requires excellent customer service skills and team skills. The position requires a working knowledge of all the unit's programs in order to support the supervisor, assist in training staff, and exercise considerable judgment when resolving issues.

The working hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Due to the heavy customer interaction in the services we provide, this position is not eligible for remote work.

Primary duties for this position may include, but are not limited to, the following:

• Assist the supervisor in training and guiding staff in all areas of service, including passport acceptance, Senior/Disabled Property Tax Deferral, Veteran's Exemptions, mobile home ownership transfers, mailing address updates, and public records requests. Perform and back up all services as needed.
• Train staff on how to navigate, enter, retrieve, and research information using the A&T Orion system when answering customer's phone calls, as well as how to recognize and transfer calls as needed to appropriate subject matter experts in the Special Programs unit and in other units.
• Serve as primary point of contact and lead specialist for processing the daily deposit in Wisard. Respond to finance's inquiries regarding Non-Sufficient Funds (NSF) checks.
• Serve as a first level of escalation resource for other Special Programs unit staff. Perform customer relations related to routine correspondence.
• Perform related duties as assigned.

The Ideal Candidate
They enjoy working collaboratively in a team, using strong customer service and communications skills. They interact with confidence, tact, diplomacy, and can deliver difficult messages when needed. They successfully use their subject matter expertise both to perform and to train and guide other staff in public service administrative programs. They are able to interpret and follow state and federal rules.

Please note, because the Bilingual Senior Administrative Specialist - Special Programs position functions as a passport agent, incumbents must be a U.S. citizen or U.S. national per U.S. State Department Passport regulations.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.

Why Washington County?Washington County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Equity, Inclusion, and Community Engagement, Washington County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all.

ESSENTIAL JOB DUTIES

The Bilingual Senior Administrative Specialist - Special Programs is a working title. This position is classified as a Senior Administrative Specialist. To review the required knowledge, skills, and abilities for this classification, please use this link: Senior Administrative Specialist.

MINIMUM QUALIFICATIONS

Education and Experience:

• A high school diploma or equivalent AND
• Four (4) years of progressively responsible experience providing administrative or clerical support.

Additional Licenses, Certificates, Physical Abilities And Specialty Requirements:

• Must successfully pass a comprehensive background check post offer.
• Requires oral and written fluency in another language.

Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.