Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!

Agency Mission

To improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.

Our Vision

To be the nation's leading workforce development and family support system.

Our Values

Accountability, Innovation, Teamwork, Integrity, and Compassion

Office of Child Support

What You'll Do

This position is charged with acquiring and maintaining an in-depth knowledge of SETS system functionality, upgrades, and enhancements, and providing first-level technical assistance and problem resolution for users of the SETS system. The ideal job candidate will be an independent worker who is able to collect, analyze and process data quickly and accurately, define unusual problems, establish facts and draw complex conclusions. Responsibilities include researching, analyzing and evaluating reported issues to distinguish between user and system errors, responding to CSEA inquiries and educating users in the proper use of the system, assisting users through the problem-solving process, and pro-active review and follow-up on SETS financial transactions and processes.

Schedule: Monday - Friday 8:00 am - 5:00 pm.

Travel: Travel required, as needed. Must provide own transportation, or in order to operate a state vehicle, you must have a valid drivers license.

PN(s): 20045334

Qualifications
The ideal candidate, at minimum, must have the following:

Completion of undergraduate core coursework OR (2) years' experience in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, OR comparable field (note: this required education and/or experience shall not be applied to satisfy the following):

AND

Support Enforcement Tracking System (SETS) positions, requires (24) months recent experience (i.e., within past 5 years) in delivery of human services that included explaining and applying child support laws, policies and procedures and child support IV-D regulations mandated by Ohio Department of Job & Family Services & using SETS computer systems AND (6) months training OR (6) months experience in operating personal computer and using office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Technical & Professional Skills Utilized: System Administration, Attention to Detail, Interpreting Data, Problem Solving

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's 1199 Pay Schedule, Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.86 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$31.86

$33.40

$35.08

$36.74

$38.54

$40.46

$42.43

$44.56

Annual

$66,269

$69,472

$72,966

$76,419

$80,163

$84,157

$88,254

$92,685

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

What's In It For You

We offer our employees a sustainable lifestyle that includes a flexible work life balance making our agency a great place to work!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website . Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. For more information, check out the 2023-24 MyBenefits Guide Online flipbook or PDF copy and see pages 8-9 for costs.

Dental, Vision and Basic Life Insurance

• BU: Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away from Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Paid Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. As a new employee, you will be automatically enrolled into Ohio Deferred Compensation unless you opt-out within 90 days of hire date. Visit the Ohio Deferred Compensation website for more information.