"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Business Systems Analyst IV

Location: Remote

Duration: 9 Months

Primary Skills: User Acceptance Testing, Automated/ Manual testing, Cypress, Cucumber, ServiceNow, Jira, Power BI, SDLC and Agile methodologies

Pay rate: $106.00 ÂÂ $111.39/hr. on W2.

About Our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions ÂÂ underpinned by the worldÂÂs largest delivery network ÂÂ Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives.

Job Description:

Production Support:

• Offer first-level support for the 5 applications owned by the APT, ensuring smooth operations and timely issue resolution.
• Ability to troubleshoot and diagnose production issues, proactively update the status, communicate with stakeholders, collaborate with development team to identify root causes, implement appropriate fixes and meet SLAs.
• Provide incident resolution documentation (wiki) as necessary for reusability and knowledge sharing.
• Collaborate with cross-functional teams to identify and implement preventive measures to minimize future production incidents.

Manual Functional Testing:

• Conduct thorough manual testing for software releases, ensuring the integrity and stability of our applications.
• Document and report defects and issues found during testing, providing clear and concise feedback to the development team.
• Collaborate with the development team to improve testing strategies and implement efficient testing methodologies.
• Work with business stakeholders to coordinate User Acceptance Testing. Capture and understand user defects and coordinate with the development team to resolve all findings.

Experience with automated testing:

• Be able to write and maintain Cypress automated tests using Cucumber.
• Collaborate with the development team to design, implement, and enhance automated test scripts using Cypress.

Collaboration with Business Stakeholders:

• Engage with business stakeholders to understand their requirements and translate them into training materials and documentation.
• Be the voice for the APT by sending out all communications for planned and unplanned downtime activities.
• Update and maintain documentation, including user manuals, process guides, and training materials, reflecting the latest system functionalities and changes.

Qualifications and Skills:

• BachelorÂÂs degree in computer science, Engineering, Computer Information Systems, or related field.
• Software Skills: ServiceNow, Jira, Cypress, Cucumber, Microsoft Office, Atlassian Confluence (Wiki), Teams, Power BI
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders and team members.
• Ability to deal with ambiguity, a self-learner, a passion for learning new things and getting things done.
• Strong analytical and problem-solving abilities to identify and address complex system issues.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Solid experience in production support, troubleshooting, and issue resolution.
• Proficiency in manual testing techniques and tools.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality results.

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.