GENERAL SUMMARY :

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

• Communicates in a cordial, professional manner with patients via phone.

• Transfers incoming callers to appropriate department / location when necessary.

• New patient registration (inputting demographic information, insurance information, etc.).

• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists

• Updates computer referring physician data base.

• Works with online scheduling system and EHR.

• Verifies patient data and insurance to ensure it is updated for accurate billings.

• Handles patient concerns or refers to administration appropriately.

• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.

• Maintains updated documentation of identified action work lists needed for daily operations.

Qualifications
KNOWLEDGE AND SKILLS REQUIRED :

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Proficient with computer programs: Email, PowerPoint, Excel, Word.

• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.

• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.

• Ability to deal with data that is of a sensitive and confidential nature.

• Ability to work independently and in a team environment.

• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process.

• Excellent verbal and written communication skills.

KNOWLEDGE AND SKILLS PREFERRED:

• Knowledge of EHR.

• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.

EDUCATION AND EXPERIENCE REQUIRED :

• High School Graduate or Equivalent

• Previous customer service experience.

EDUCATION AND EXPERIENCE PREFERRED:

• Medical office or medical call setting experience.

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