The Classroom Technology Support Technician is responsible for providing technical support and assistance to faculty, staff, and students in utilizing classroom technology resources. This role focuses on ensuring the efficient operation of audio-visual equipment, computing equipment, and other technology systems in classrooms and instructional spaces.
• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment
• Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identifying root causes and implementing appropriate solutions to minimize disruptions during instructional sessions.
• Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.
• Create and maintain documentation, user guides, and troubleshooting resources to support faculty and students in utilizing classroom technology effectively and independently