Description: Job Summary:

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.


• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.


• Receives and routes incoming calls to appropriate stations.


• Pages medical center personnel.


• Responds to callers inquiries concerning patient condition and other requests for information.


• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.


• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.


• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.


• Performs other related duties as required.


• Supervisory Responsibilities: This job has no supervisory responsibilities.

Grade 125
Basic Qualifications:
Experience

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25WPM.

Preferred Qualifications:

• N/A

Primary Location: California,San Rafael,San Rafael Hospital
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A01|SEIU|United Healthworkers
Job Level: Entry Level
Department: San Rafael Hospital - MedFac-Communications - 0201
Pay Range: $31.9 - $34.12 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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