Computer User Support Specialist
Rock Island, Illinois
Employer: SAIC
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
Description
SAIC Is currently hiring a Computer User Support Specialist to support the US Army Corps of Engineers RITS Program.
Job Duties:
Provides support to end-users for PC, server, mainframe applications, and hardware.
Handles problems that the first-tier support staff is unable to resolve.
May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Maintains currency and highest level of technical skill in field of expertise.
Performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages.
Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Qualifications
Required Education and Experience:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC Is currently hiring a Computer User Support Specialist to support the US Army Corps of Engineers RITS Program.
Job Duties:
Provides support to end-users for PC, server, mainframe applications, and hardware.
Handles problems that the first-tier support staff is unable to resolve.
May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Maintains currency and highest level of technical skill in field of expertise.
Performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages.
Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Qualifications
Required Education and Experience:
- Associated degree with three years of experience; two years of experience in lieu of associates degree
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
- Must have valid driver's license.
- Interim Secret Clearance required prior to start with the ability to obtain a secret clearance
- Experience supporting Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
- Prior USACE/ACE-IT experience
- Experience working in a DoD environment
- Experience supporting Office 365
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Created: 2024-05-15
Reference: 2406358
Country: United States
State: Illinois
City: Rock Island
Similar jobs:
-
25U Signal Support Systems Specialist
Army National Guard in East St. Louis, Illinois -
25U Signal Support Systems Specialist
Army National Guard in Kewanee, Illinois -
User Support Specialist Lead
Northwestern University in Evanston, Illinois -
SATCOM Network Support Specialist
Leidos Holding in O'fallon, Illinois💸 $44850.00 per year -
RE-SIDE & REMODEL (R&R) - MEMBER SUPPORT SPECIALIST
James Hardie Building Products Inc in Chicago, Illinois -
Program Support Specialist of Academic Services, University College
Illinois State University in Normal, Illinois💸 $45000 - $48500 per year -
IT Specialist Network Support
Parallel Partners in Northbrook, Illinois -
Operations Support Specialist
KBS in Country Club Hills, Illinois -
IT Mergers & Acquisitions Sr. Support Specialist
Innova solutions in Rock Island, Illinois💸 $100000 per year -
Production Support Specialist
Saxon Global in Chicago, Illinois -
Data Entry and Mail Clerk Support Specialists
Integrity Staffing Solutions in Elgin, Illinois -
25U Signal Support Systems Specialist
Army National Guard in Marion, Illinois -
25U Signal Support Systems Specialist
Army National Guard in Peoria, Illinois -
Recovery Support Specialist - Crisis Response Pekin
Carle Health in Pekin, Illinois -
IT Support Specialist
Parallel Partners in Chicago, Illinois -
IT Specialist \/ Network Support
Parallel Partners in Northbrook, Illinois -
COMMAND PROGRAM SUPPORT SPECIALIST (TITLE 32)
Army National Guard Units in Springfield, Illinois -
Program Support Specialist, College of Nursing
Rush Hospital in Chicago, Illinois -
Virtual Patient Support Specialist
Syneos Health Careers in Chicago, Illinois -
IT Support Specialist (VoIP)
Piper Companies in Scott, Illinois💸 $30 - $42 per hour