Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

Assists visitors, applicants, employees, and retirees with various inquires and tasks. Welcomes visitors and provides them guidance and appropriate information regarding HR related inquiries and tasks. Engages in a high-volume environment of face-to-face, telephonic and written exchanges throughout the course of their day. The concierge is a key liaison-building asset to the talent acquisition team and enlightens management of concerns, trends and insight gained through customer interactions.

JOB RESPONIBILITIES:

• Provide strong coordination to ensure excellent service to all visitors at the Textron Aviation Hiring and Learning Center. Greet visitors in a friendly and consistent manner.
• Ensure Hiring and Learning Center is clean, organized, and equipment is presentable in customer accessible areas.
• Follows proper procedures for and etiquette both phone and in-person inquiries, no cold transfers.
• Ensures all visitors sign in and wear approved visitor badge.
• Answers inquiries regarding policies, procedures, practices, training, and communications. Provide visitors with instructions, guidance and applicable resources.
• Investigates and responds to issues and provides transactional support as needed.
• Facilitate initial and recurring training of employees supporting the Hiring and Learning Center front desk.
• Act as the WorkKeys Coordinator: Coordinates, administers and facilitates WorkKeys.
• Avoids legal challenges by understanding and enforcing regulations related to fair recruitment practices (Complies with all federal, state, and company policies and procedures such as OFCCP, EEO, ADA).
• Schedules tours and group visits for the Hiring and Learning Center.
• Updates process maps, work instructions and playbooks to ensure up to date documentation of owned processes.
• R esponsible for other job duties as assigned.

Benefits

EDUCATION:

• High school diploma or equivalent required.

EXPERIENCE:

• Minimum 2 years of customer service, hospitality or relative experience required.
• Experience in human resources preferred

QUALIFICATIONS:

• Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Verbal and written communication skills in a professional business environment (grammar, spelling, ability to communicate with varying levels of professionals, vocabulary, and comprehension).
• Professional demeanor and ability to accept instructions and directions.
• Customer relations and interpersonal skills.
• Excellent problem-solving and critical thinking skills.
• Working understanding of human resources principles, practices and procedures.
• Bias for customer service - proactive communication to customers and team members, delivers on commitments, and is knowledgeable and accurate regarding expertise.
• Must work independently with minimal guidance and manage workload/priorities as appropriate.
• Excellent attention to detail and proven ability to use discretion in dealing with confidential information. Maintain strict confidentiality with employee and customer information.
• Comfortable in a team-oriented, fast-paced environment with competing and shifting priorities.