Customer Service Representative I
Muncy, Pennsylvania
Employer: Construction Specialties, Inc
Industry: Post Order
Salary: Competitive
Job type: Full-Time
CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world-from the world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.
Equal opportunity is not only the law but is the basis of how we ensure that our workplace fosters an environment of fairness, equality, and respect. It is the policy of Construction Specialties to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, Construction Specialties will provide reasonable accommodations for qualified individuals with disabilities unless the accommodation would impose an undue hardship on our operations.
SCOPE OF POSITION:
Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the contact regarding scheduling, shipping and lead times. Coordinate and process requests. Assist customers with orders and advises status of orders in process. Courteously and promptly resolves customer questions and problems or properly refers them to the appropriate person. Complete related records, reports, and documentation as determined by the Department Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:
Qualifications
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)
SUPERVISORY RESPONSIBILITIES :
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world-from the world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.
Equal opportunity is not only the law but is the basis of how we ensure that our workplace fosters an environment of fairness, equality, and respect. It is the policy of Construction Specialties to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, Construction Specialties will provide reasonable accommodations for qualified individuals with disabilities unless the accommodation would impose an undue hardship on our operations.
SCOPE OF POSITION:
Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the contact regarding scheduling, shipping and lead times. Coordinate and process requests. Assist customers with orders and advises status of orders in process. Courteously and promptly resolves customer questions and problems or properly refers them to the appropriate person. Complete related records, reports, and documentation as determined by the Department Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:
- Process requests from Sales, Representatives and Customers, including data entry, process orders, schedule, and deliver to the assigned production department.
- Receive and responds to concerns regarding order status.
- Achieve and maintains rapport with customers.
- Follow up on inquiries for order status information. Works closely with production regarding deliveries and scheduled shipments. Maintains close liaison with other departments to carry order through completion.
- Handle the needs of Representatives, customers, and CS personnel for assigned area(s).
- Work with customers to offer alternatives as necessary to meet customer needs.
- Review orders to determine product data such as types, quantities, specifications and scheduled delivery dates.
- Set up and maintain inventory controls and levels to conform to budgets and forecasts. Determine material requirements for assigned department. Release orders for materials to outside vendors and expedite when necessary. Order special materials when required.
- Work with Management and Marketing to prepare specifications for quality, quantity, delivery and service required to meet customer/sales representative needs. Assist as necessary in supplying materials and samples for catalog shoots, trade shows, and special training materials.
- Supply materials to Engineering when requested.
- Keep customer, representative, sales personnel, and management appraised of the order status.
- Expedite rush orders, order changes, cancellations, material shortages or other conditions that affect meeting required ship date.
- Maintain contacts with sales representatives and customers to follow up sample efforts and to keep informed on needs of sales personnel and customers. Service needs and maintains satisfaction within the limits of established service policies.
- Assist with product releases. Coordinates with Marketing on product catalog distribution.
- Price samples for intercompany and international sample requests.
Qualifications
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)
- Associate degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
- Ability to maintain effective interpersonal relationships with internal and external customers.
- Must be able to build positive working relationships.
- Ability to excel in team environment.
- Excellent written/oral communication skills
- Strong computer literacy
- Strong organizational skills
- Ability to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.
- Excellent follow-up skills.
- Demonstrated ability to initiate action when confronted with a problem.
- Must have high stress tolerance levels.
SUPERVISORY RESPONSIBILITIES :
- none
Created: 2024-05-18
Reference: 2400022
Country: United States
State: Pennsylvania
City: Muncy
Similar jobs:
-
Emergency Department Patient Services Representative
UPMC Senior Communities in Erie, Pennsylvania -
LeafFilter - Outside Sales Representative - Erie
Leaf Home in Erie, Pennsylvania💸 $80000 per year -
Patient Access Representative - Bucks Jefferson - Relief Nights
Jefferson Health in Bucks County, Pennsylvania -
Emergency Department Patient Service Representative (Overnight, Daylight and Evening Opportunities in Allegheny County)
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Service Representative, Ridgway
Penn Highlands Healthcare in Ridgway, Pennsylvania -
Bilingual Insurance Office Representative
StaffMyAgency LLC in LITITZ, Pennsylvania -
Customer Care Representative - Public Sector
MSC Industrial Supply in Harrisburg, Pennsylvania💸 $14 - $22 per hour -
Patient Services Representative - CCP Wexford
UPMC Senior Communities in Wexford, Pennsylvania -
Patient Access Representative - Center City Jefferson Admissions - Full Time Rotating
Jefferson Health in Philadelphia, Pennsylvania -
Patient Services Representative
RemX in Wayne, Pennsylvania -
Territory Service and Sales Representative
Ecolab in King of Prussia, Pennsylvania -
Sales Representative
Power Home Remodeling in Aston, Pennsylvania💸 $72000 - $130000 per year -
LeafFilter - Outside Sales Representative - Pittsburgh
Leaf Home in Warrendale, Pennsylvania💸 $80000 per year -
Professional Pharmaceutical Sales Representative
Syneos Health Careers in State College, Pennsylvania -
Residential Sales Representative - Solutions Advisor
Defenders in Wilkes Barre, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Butler, Pennsylvania -
Patient Services Representative - Gyncological Oncology
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Customer Service Representative
Veeder Root in Duncansville, Pennsylvania -
Patient Svcs Representative- UPMC Carlisle, Part-time, Day Shift.
UPMC Senior Communities in Carlisle, Pennsylvania -
Patient Svcs Representative- Bone and Joint Center
UPMC Senior Communities in Enola, Pennsylvania