- Assisting customers with online customer care and other self-serve channels
- Explaining billing issues and understanding common causes of high bills
- Initiating connection, disconnection, and transferring of electric service while offering products and services that meet our customers' needs.
- Discussing rate / billing components and educating customers about their energy usage
- Assisting customers with payment arrangements through our self-serve channels
- Reporting outages and dangerous or hazardous situations

Hours During Training (6-8 Weeks):

On-Site M-F 8-5

Shifts After Training: Onsite M-F While on Contract

7-4

8-5

9-6

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience
- Tech savvy (very important)
- Naturally curious able to resolve issues
- Excellent multi-tasking skills -- able to type while on a call
- Billing and/or collections experience
- Empathetic and resourceful
- Able to articulate information well
- Self-aware and have the drive to take ownership of their career.
- Dependable to their core and have the tenacity to show up and work hard even when the going is tough.
- Professional with excellent communication

Nice to Have Skills & Experience
- Preferred call center backgrounds: banks, retail, food industry
- Upselling experience
- Any degrees or certifications
- Retail and/or sales experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.