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Overview

Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The Customer Service Representative also performs a variety of other support for the administration office, staff and the facility in general.

This role will pay an hourly wage of $15.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
job expires 7/31/2024
Responsibilities

• Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk up customers and callers.
• Responds to inquiries regarding services, facilities, programs and events.
• Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.

Qualifications

• Must be 18 years of age, or older.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends and
  holidays as needed.
• Excellent customer service.
• Ability to follow basic instruction and direction.

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