This in-person position is open to any qualified applicant in the United States.

This position is on-site in Montpelier, Vermont.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud-driven modernization and workplace and operational transformation to run the business in a secure environment.
Job Duties and Responsibilities:

• Manages all activities related to the staffing and operation of a deskside support team
• Plans, prioritizes, and schedules deskside support activities to ensure continuity of service
• Leads, directs, evaluates, and develops deskside staff to ensure that users receive competent and timely service
• Analyzes deskside support inquiries to identify recurring problems, recommend solutions, and identify areas where deskside service can be improved
• Ensure that deskside support staff use and maintain problem management databases or other help desk software so that deskside support activities and performance can be monitored
• Develop problem-solving guidelines, checklists, or other materials to assist deskside support staff in responding to user problems that are recurring or routine
• Evaluates Deskside Support Systems and Processes for efficiencies and recommend improvements, as needed
• Respond to more complex, escalated inquiries from deskside support team members
• Manages one or more small to medium-sized teams consisting of a few disciplines.
• Perform annual/semiannual performance reviews
• Address's deskside support technicians when technicians are escalated by customer

Position Qualifications:

• Required skills: Field Services, Desktop Support- Remote, Windows 10, LAN and WAN and Service Now

Salary and Other Compensation:

Applications will be accepted until 05/31/2024.

The annual salary for this position is between $32,900 to $79,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.