Desktop Support, Windows Operating System,Microsoft Office, Networking basics
• Support and troubleshoot Windows 10 Operating System related issues
• Diagnose and resolve system and network related issues on desktops, peripherals

and related equipment.
• Support and troubleshoot Microsoft Office (especially Outlook)
• Handle and resolve all problems escalated from customer helpdesk in a timely manner.
• Work with backend global teams to remediate and escalate issues as needed.
• Make recommendations for desktop performance improvements (and lead their execution)
• Be responsible for application upgrades and escalated trouble tickets.
• Provide desktop computing customer service and support.
• Create and maintain related documentation and knowledge base
• Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.
• Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN

SAL : 65000 - 70000