Desktop Support Technician

Summary of Position:

The Desktop Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities:

• Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client related documentation as required daily.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT related issues
• Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
• Works well in a team environment and independently
• Accountable for ticket aging
• Positive and proactive attitude with customer's best interest in mind
• Lead team experience.
• Experience running a helpdesk or small team.

Qualification / Requirements :

• Intermediate knowledge of PC desktop support.
• Intermediate knowledge of local and network printer support.
• Basic knowledge of Networking and Windows based servers.
• Customer service-related experience.
• Basic knowledge of ticket-based tracking system.

Additional Requirements:

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• Strong analytical and problem-solving skills
• Valid driver's license.
• Dependable transportation.
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.

Education / Training / Experience Required:

• Minimum of three (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
• Minimum of three (3-6) years experience with Microsoft Azure and M365 administration.

Preferred:

• ITIL v3 certification
• Certification in Microsoft Azure Fundamentals, Security Fundamentals
• Certification in Dell Hardware
• Associate Degree in Computer Science or equivalent