Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

NYC Health+ Hospitals Facility Payroll Ambassador will serve onsite as a liaison between local facility staff and Payroll. This role will provide customer service through several channels of communication while utilizing enterprise software and applying policies to solve employee's inquiries.

General tasks and responsibilities will include:

• Provide professional and quality customer service to employees through adherence to the department's scripts, and in compliance with corporate policies and procedures
• Complete payroll and timekeeping related forms
• Identify and escalate issues as needed
• Provide navigation assistance with ESS, MSS and ERC webpages
• Provide coverage for Payroll Shared Services Call Center
• Participate in trainings to stay updated on applicable software, policies and procedures
• Perform other related duties as assigned by supervisor

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer ser

Department Preferences

• Knowledgeable in Customer service delivery
• Knowledgeable in Payroll and timekeeping policies
• Ability to multi-task and work under pressure due to volume and urgent nature of inquiries
• Strong technology and computer skills
• Plans, prioritizes, and organizes work effectively to produce measurable results
• Strong research, communication, and problem-solving skills
• Ability to deal with demanding customers and escalations

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs