Description

Summary/ Responsibilities: 

Provides support for software, hardware and networking support for desktops, laptops and servers.

Provides maintenance and support on legacy products Supports Core, server products.

Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives.

Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications.

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific.

Service Level Agreements are met, and incident and request tickets are updated accordingly within the ticketing system.

Provides support for software, hardware and networking support for desktops, laptops and servers.

Provides maintenance and support on legacy products.

Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Education: Bachelors Degree