Position Summary

The Secretary is responsible for high quality customer service and support as well as support for clinical/medical staff in their roles in any office in the agency. Must be willing to travel between locations in Franklin, Ripley, Dearborn, and Switzerland County.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone.
• Incorporates the six principles of trauma informed care throughout all aspects of their work.
• Provides office coverage as needed due to absence of secretary. Is available as needed and familiar with all office settings to the extent that coverage can be provided.
• Answers phones for multiple staff and assists callers with their requests in an efficient and friendly manner. Completes inquiries for services as requested by callers and enrolls new clients as indicated.
• Schedules for multiple clinical/medical staff with attention to billing and preference details.
• Demonstrates a culture of high-quality customer service and sensitivity to trauma.
• Interacts effectively with clinical and medical staff and provides secretarial support as directed or requested.
• Demonstrates a professional attitude and problem solves as needed to meet client and staff needs.
• Understands electronic medical record system and enters data as required to ensure record completion, including scanning.
• Completes financial intake, orientation and obtains consent for treatment. Obtains releases of information as needed and requests records when indicated.
• Works with billing and finance staff to manage payments from patients, including co-pays, rent and special funding programs. Understands payer sources and provides support to patients to use their payer sources and use agency sliding scale per policy.
• Maintains safety of facilities by following policies related to emergency drills, incident reporting, and oversight of building physical environment through coordination with Maintenance and Housekeeping departments.
• Reviews and directs all incoming correspondence - US Mail, faxes, etc. Ensures all medical records, test results, and requests for refills and prior authorizations are handled per procedure in a timely manner.
• Maintains inventory of office supplies, order supplies as needed, interacts with staff and purchasing department to place orders.
• Coordinates required drills with manager at assigned office and completes and submits drills quarterly and annually.
• Assists with programmatic needs, such as processing referrals.
• Performs other duties as assigned by Clerical Team Leader/Direct Supervisor or by Office Manager.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum High School Diploma or GED
• Electronic health records knowledge and skill
• Interpersonal skills
• Knowledge and proficiency in Microsoft applications
• Ability to be flexible and pivot as each job assignment changes (from one office to another)

Our Benefits

• Medical, Dental, and Vision Insurance
• Prescription Coverage
• Company Paid Life , AD&D and Disability Insurance
• Company match up to 4.5% for 401k.
• Generous PTO Plan, no wait period
• Tuition Reimbursement
• Unlimited employee referrals
• Paid holidays