Front Desk Supervisor- Night Audit
Houston, Texas
Employer: Houston Journal of Health Law & Policy
Industry:
Salary: Competitive
Job type: Full-Time
Description
Provide guidance and leadership of the Hilton Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.
EEO/AA
Additional r esponsibilities:
A dditional Job Posting Information:
Schedule:
Qualifications
High school and 3 years experience
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job-related experience.
Preferred skills:
Provide guidance and leadership of the Hilton Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.
- Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
- May perform the duties of Front Desk Clerk and/ or Night Audit .
- Perform front desk operations by completing checklist of important daily tasks including night audits, and determining room and rate availability.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
- Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.
- Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
- Performs other job-related duties as assigned.
EEO/AA
Additional r esponsibilities:
- This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures
A dditional Job Posting Information:
Schedule:
-
- 8 hour shift
- Evening shift (3pm-11pm)
- Holidays
- Overnight (11pm-7am)
- Must be available to work weekends and holidays.
Qualifications
High school and 3 years experience
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job-related experience.
- Department is willing to accept education in lieu of experience
Preferred skills:
- Experience in Night Audit preferred
- Excellent guest relations skills with a focus on providing exceptional hospitality
- Knowledge of hotel operations and hospitality management principles
- Experience working in a hotel or similar customer service environment preferred
- Bilingual/multilingual skills are a plus
- Strong communication skills, both verbal and written
- Proficient in using front desk software systems and phone systems
- Ability to handle multiple tasks simultaneously with attention to detail
- Problem-solving skills to address guest issues effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
Created: 2024-05-12
Reference: STA013934
Country: United States
State: Texas
City: Houston
ZIP: 77069
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