Room Attendant

Compensation + Benefits

• Pay: $20.02
• $500 Sign-on bonus for new Hyatt employees
• Medical, Dental, Vision Plans
• Paid Time Off - Vacation, Sick
• 401(k) w/ company discretionary match
• Employee Assistance Program - free counseling sessions annually for you and your household members
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
• Employee Dining Discounts
• Complimentary Employee Meal
• Educational Reimbursement Opportunities
• Free Parking
• 12 Complimentary Room Nights Any Hyatt
• Hyatt Family/Friend Room Discounts
• Referral Bonuses
• Uniform

What you'll be doing in this role

The Room Attendant works in conjunction with the Housekeeping team to maintain the cleanliness and organization of the hotels with a focus on the public spaces and designated Housekeeping areas.

Key Responsibilities

• Provide warm, humble and knowledgeable service throughout the property
• Receive mobile device to see assigned rooms for the day
• Maintain stock and organization of housekeeping cart and all tools (brushes, mop, vacuum, etc.)
• Clean guestrooms up to the standard set forth by management
• Adhere to the timeliness of cleaning rooms, as set forth by management
• Adhere to the quantity of rooms cleaned per day, as laid out by the credits system or as set forth by management
• Use operation software to call for needed items and mark rooms their proper designation (Vacant Clean, DND, etc.)
• Occasionally speak with guests to understand their needs
• Be responsive on the radio (Zello application) when Office coordinator/Supervisors/Manager reach out
• Take care to ensure organization is maintained in shared Housekeeping areas (landings, side closets)
• Monitor and maintain Guest hallways and elevators always clean and presentable

Employee Relations

• Assist in creating a culture that encourages our staff to grow
• Support service teams
• Prepare all required paperwork including forms, reports, and schedules in an organized and timely manner

General/Miscellaneous

• Ensure in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
• Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
• Continually strive to provide opportunities to advance the education and development of staff as it relates to food, wine, and service
• Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
• All other duties as assigned by manager

In an ideal world, you have:

• 2+ years of related cleaning or housekeeping experience in a luxury hotel
• Excellent Mobile Device competency (HotSOS, Zello, Apple & Android UI)
• Commitment to quality, excellence, and genuine hospitality
• Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
• Excellent communication and interpersonal skills
• Ability to listen, communicate, and make connections
• Relevant experience in high-end hospitality
• Excellent device competency with mobile programs
• Ability to work with confidential information
• A person of integrity; fair and consistent
• Creative problem-solving and critical decision-making skills
• Ability to work collaboratively across the organization
• Extensive knowledge of housekeeping operations and the cleaning process
• Availability as needed to accommodate hotel occupancy (Summer, Spring, weekends, holidays)

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 40 pounds, and able to push up to 60 pounds
• Ability to stand and/or walk for prolonged periods of time
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

KEY COMPETENCIES

• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus via cooperation and support to other team members in the pursuit of department goals

Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.