What's the role?

The Hilti North America (HNA) Inside Sales Account Manager is the direct link between Hilti and the customer. This position is responsible for creating, maintaining, and growing the customer base for HNA.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Make over the phone sales growing a loyal customer base within a designated trade & geographical area while strengthening the company's position or market share within the territory • Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales • Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools • Demonstrate consultative selling; convince customers that they have a need for a product or service • Discuss Hilti products and services over the phone with customers • Identify the key roles within target companies and understand their responsibilities and needs; obtain contacts with decision makers at construction/ industrial companies • Create business plans to identify customer potential and where product gaps exist in a customer's current purchasing habits • Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service) • Care for and maintain company assets, e.g. laptop, and smart phone to minimize loss due to damage or loss • Participate in construction industry trade organizations to build relationships and network of contacts • Additional duties as assigned

Hilti North America has been consecutively recognized in Selling Power's Top 50 Companies to Sell For in the last 18 years, coming in at #6 in 2023.

What do we offer?

In addition to a base + bonus structure, we offer:

• Medical/Dental/Vision coverage effective on your first day of employment
• 401(k) plan with dollar-for-dollar matching, up to 6% matching, up to 6% match and fully vested after one year of employment
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Education reimbursement and student loan assistance
• Up to five days per year of back-up daycare
• Life, accident and disability insurance
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth - shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

What you need is:

• High School Diploma or GED required; Bachelor's Degree preferred or equivalent work experience • One (1) year prior experience in customer service and/or sales working directly with customers preferred (either over phone or face-to-face) • Some experience with reading and understanding construction documents preferred
• Previous experience of preparing professional sales presentations and quotes for customers • Demonstrated aptitude of cold-calling skills over the phone to customers required • Ability to thrive both independently and in a team environment • Demonstrated ability to develop engaged customer relationships & implement strategic concepts • Excellent time management skills • Must be persuasive, sales driven, customer focused, and a team player • Must be able to build prospects and business relationships • Proficient computer skills including MS Office Suite and smartphones • Proficiency in SAP, CRM, Microsoft Office/access preferred

Why should you apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.