Description

About AVer Information

Founded in 2008, AVer is an award-winning provider of classroom technology and video collaboration camera solutions that improve productivity and enrich learning. AVer's solutions leverage the power of technology to help people connect with one another to achieve great things. We strive to provide industry-leading service and support that exceeds our customers' expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. To learn more about AVer visit our website at averusa.com.

Position Overview

The Inside Sales Support Specialist will report directly to the Connected Health VP of Sales Leader and will require direct communication and collaboration to support efforts in growing Connected Health sales revenue and elevating brand recognition. This role will involve direct communication with customers, channel partners, the sales team, logistics, and inter-department personnel.

Job Responsibilities

• Manage a full sales-cycle from initial interest through sales activation, which includes creating and maintaining a database of current and potential customers.
• Build new relationships and strengthen existing relationships to create long-term business partners.
• Outbound calls and emails to understand potential and current customers' needs and identify sales opportunities.
• Maintain active engagement with prospects, customers, and sales associates through multiple channels (phone, email, chat).
• Engage with prospective customers and businesses by phone calls and emails to inspire and educate on the benefits, demonstrate the advantages of Connected Health product, and personalize the experience to each customer and lead.
• Manage inbound, unsolicited prospect calls and convert them into sales.
• Answer potential customers' questions, explain features and benefits of products, and send additional information via email.
• Recommend products that fit customer's needs and requirements.
• Utilize upselling techniques to increase the opportunity size and encourage customers to try out new products.
• Ensure follow-up by passing leads to appropriate team members with Follow Up Task (calls to action), dates, materials, and samples shipped.
• Promptly respond to leads, and customer inquiries regarding product, service, tracking, and account.
• Follow up on demo/eval and feedback after delivery.
• Work on outbound cold calling and emailing to secure new business.
• Work with sales leader to close sales and contribute to achieving Connected Health sales targets.
• Maintain up-to-date process and product knowledge and value to our customers.
• Assist in hosting and supporting marketing events to continue to increase public awareness about Connected Health products and company updates.
• Log customer calls, samples information, claims, follow-up, and valuable intelligence in Salesforce.
• Maintain regular and accurate maintenance of customer account information in the database.
• Record details of customer interactions in Salesforce for future reference by CSR or other departments within the company.
• Follow up within 24-48 hours of all customer and sales requests.
• Manage and resolve customer complaints and discrepancies in a professional manner working with the sales leader and departments involved.
• Obtain and evaluate all relevant information to manage product inquiries.
• Promote new products, provide MSRP pricing, deal registration/bid pricing (upon manager and bid desk approval) service, and delivery information to customers in a timely manner.
• Direct communication with Connected Health sales leader and departments involved to provide accurate information regarding samples, customer orders, and inventory levels.
• Work cross-functionally to provide necessary customer information and assistance to Connected Health sales leader.
• Communicate and coordinate customer order requirements effectively with procurement, operation, CSR, reseller and distribution partners, sales, and products team.
• Flexibility to adjust and adapt to meet customer needs as well as internal requirements.
• Strong time management skills to meet team and individual deadlines.

Position Requirements

Job Requirements

• Strong and professional communication skills: by telephone, in person, and in writing.
• Must be able to work in a team environment to meet deadlines.
• Excellent listening skills.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Success in qualifying opportunities involving multiple key decision makers.
• Organized, flexible, able to follow instructions and receive feedback.
• Exercises good judgment within defined procedures and practices to determine appropriate actions and problem-solve as needed.
• Strong attention to detail to ensure accuracy of orders and overall customer satisfaction.
• Bachelor's degree required; advanced degree preferred.
• Minimum of 2-3 years of previous B2B support experience desired, hardware or solution selling in healthcare experience preferred.
• Inside Sales experience preferred.
• Experience with CRM systems (Salesforce, etc.).
• Knowledge of Excel, Power Point, etc. Preferred experience with SAP for order processing, data gathering, data entry, etc.
• Knowledge of MS Office and MS Teams, Zoom, Webex, and other platforms.
• Willingness to travel as required (no more than 20% to 30% travel annually) to tradeshows and/or partner events.

Job Type: Full time

Location: Remote

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.