Minimum Qualifications
Education and/or Equivalent Experience:

• Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
• Experience may substitute for education up to two (2) years.

Licenses or Certifications:
None.
Notes to Applicants
Austin Energy seeks an IT System Admin to support various systems in a modern, complex infrastructure. The administrator's duties include implementing, managing, and maintaining highly complex, secure, and reliable systems infrastructure. Documentation and troubleshooting of system components. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions.

The primary duties of the position:

• Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems, define disaster recovery plans, and develop system test plans.
• Implement, configure, manage, administer, maintain, and monitor software and hardware, including systems, applications, middleware, servers, storage, and backup.
• Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates.
• Coordinate and communicate systems and components' installation, configuration, and maintenance with customer departments and project teams.
• Monitor and assist in the management of equipment inventory.
• Implement system security procedures and ensure compliance with all security policies, procedures, and standards.
• Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations.

WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for top candidate(s).

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov

VETERAN INTERVIEW PREFERENCE :

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

CRIMINAL HISTORY BACKGROUND CHECK :
This position requires a criminal and NERC background investigation.

FAIR LABOR STANDARDS ACT :
This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.

PHYSICAL REQUIREMENTS :
Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond, and work with participants' needs and safety issues. Possess the ability to work outdoors in any type of weather and/or inclement conditions.

TRAVEL :
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin's Driver Record Evaluation ( DRE ) requisite , you may be eligible to drive a city vehicle to and from multiple work locations.

Preferred Qualifications
Preferred Qualifications:

• Experience complying with regulatory controls, i.e., North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley-Act ( SOX ), National Institute of Standards and Technology ( NIST ), and others.
• Experience monitoring modern physical and virtual data center infrastructure (systems, applications, middleware, servers, storage, and backup).
• Experience communicating, collaborating, and coordinating server and application infrastructure updates with the affected stakeholders.
• Experience supporting server-related and site maintenance issues, including routine maintenance and patching.
• Experience managing system backups and restore activities.
• Experience managing clustered server environments.

Other:

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans

Implement, configure, manage, administer, maintain and monitor software and hardware to include systems, applications, middleware, servers, and storage

Procure new software and hardware for systems, applications, middleware, servers, and storage technologies

Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates

Contribute to the planning, forecasting, budgeting, procuring and implementing new system hardware and software including the retirement of existing systems and components

Assist with development of solution based cost analysis

Coordinate and communicate the installation, configuration, and maintenance of systems and components with customer departments and project teams

Monitor services provided by vendors to ensure service levels are met

Monitor and assist in management of equipment inventory

Implement system security procedures and ensure compliance of all security policies, procedures and standards.

Responsibilities- Supervision and/or Leadership Exercised:
None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of one or more areas of infrastructure and server technologies
• Knowledge of application and/or operating systems
• Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications
• Knowledge of industry and department best practices, requirements and policies and procedures
• Knowledge of system capacity planning
• Skill in documenting and maintaining application and process or configuration information
• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments
• Skill in installing and maintaining applications or operating systems or equipment
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
• Ability to define, analyze, and find solutions for difficult or complex problems
• Ability to view the big picture
• Ability to quickly become familiar with emerging technologies
• Ability to identify trends as well as isolated events.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.