Title: Licensing Field Operations Manager, (W5300)

State Role Title: Program Admin. Specialist III

Hiring Range: $90,000 Minimum, (commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location:Dept of Social Services

Agency Website:www.dss.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

Please Note: This position is open only to current Virginia State employees.

The Field Operations Manager is a member of the division leadership team and reports to the Director of the Division of Licensing Programs.

This position is responsible for providing direct support to licensing administrators and program field staff.

The position:
-Supervises the field Licensing Administrators and Home Office Licensing Consultants and acts as a liaison between the field staff and leadership team
-Provides consultation to field staff to include regulatory compliance and business practices
-Follows quality assurance procedures determined by the department and will drive accountability and compliance while ensuring operational effectiveness and efficiency within the Division of Licensing Programs
-Provides statewide program support to facilitate inspection appeals by working with the Licensing Programs quality assurance team
-Reviews documentation and correspondence to providers and other constituents

This position will:
-Identify and evaluate trends that impact quality of care
-Incorporate and enforce department and division directives, documents and guidance
-Represent the agency and division during interactions with providers, federal, state, and local agencies, and the community to reduce risks to adults and children in care facilities through the promotion and support of improved quality of care and enforcement of state licensing laws, regulations, and evaluation of standards of practices

*This position requires travel with in-office meetings and onsite inspections throughout the state using a personal, rental or state-owned vehicle.
(Reimbursement is provided when using a personal vehicle.)

Minimum Qualifications

Prior comprehensive work experience in human services, public administration, business administration, child development, human development, gerontology, conducting compliance activities, or related practice field.

• Knowledge of developmental, social, emotional, health/medical needs of adults and children served in regulated settings
• Advanced knowledge and demonstrated ability in the areas of human service program management and operations, and program planning
• Proven experience leading, motivating, influencing, and supporting to accomplish team and organizational goals
• Skill in working effectively within difficult or hostile environments to resolve problems
• Demonstrated experience communicating effectively with diverse professional, provider, community, and consumer groups, both orally and in writing, and work collaboratively and cooperatively with others
• Knowledge of information and evidence collection and analysis techniques
• Advanced skill in interpersonal relations and conflict resolution
• Demonstrated ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
• Experience interpreting and consistently applying laws, regulations, policies, and procedures
• Excellent oral and written communication skills
• Experience presenting to the public
• Experience collecting, analyzing, and reporting information
• Ability to operate basic office computer systems/programs

A valid driver's license is required.

Additional Considerations

• Experience as a program director or licensed long-term care administrator
• Recent leadership/supervisory experience in the field of management/supervision as it relates to human services regulations
• Experience preparing for or conducting facility licensing inspections
• Experience in the public health, public administration and/or health sciences sector

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

*This position requires travel with in-office meetings and onsite inspections throughout the state using a personal, rental or state-owned vehicle.
(Reimbursement is provided when using a personal vehicle.)

The selected candidate is required to file a Statement of Economic Interests form pursuant to theCode ofVirginia § 2.2-3114, as a condition of employment.The filing must be completed on orbefore the first dayofemployment and annually thereafter on or before February 1.Theselected candidate is required to completethe Statement of Economic Interest trainingwithin2-months of becoming a state filer and at least once during eachconsecutive period of twocalendar years commencing on the first odd-numbered year thereafter. For more information, please visithttp://ethics.dls.virginia.gov/.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.