Summary

The incumbent serves as a Change Management Agent (CMA) in the Office of the Director. The incumbent plays a key role in managing the successful transition of the implementation plan into operational areas. The incumbent will lead change management activity across the business lines within the Regional Office (RO) and will focus on implementing changes to business processes, systems and technology and job roles.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.
• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

This vacancy is open ONLY to current, permanent employees of the Veterans Benefits Administration (VBA) and Veterans Affairs (VA) CTAP eligible.

Duties

As a Change Management Agent (CMA), the selectee will play a key role in managing the successful transition of VBA's Implementation Plan. The individual selected will lead change management activity across the business lines within the Regional Office (RO) and will focus on implementing changes to business processes, systems and technology and job roles. The incumbent's primary focus will be creating and implementing change management plans that maximize employee engagement. The CMA will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting employees and the agency. The incumbent must have the ability to influence others to move toward VBAs common vision and goal.

• Leads the change management activity across business lines within the Regional Office (RO) and focuses on implementing changes to business processes, systems, technology, and job roles.
• Primary focus will be creating and implementing change management plans that maximize employee engagement, and drives faster adoption, greater utilizations, and higher proficiency on the changes impacting employees and the agency.
• Influences others to move toward VBA's common vision and goal.
• Assists the RO Director in assessing priorities and resource needs to meet program objectives through the development and execution of stakeholder communication, relationship management, and organizational change management strategies.
• Serves as liaison between the Implementation Center (IC) and the RO. Makes recommendations to the IC that may influence VBA policy and may change the direction of the strategic plan and implementation of initiatives.
• Assist the Director in developing a change management strategy to include a communication plan, implementation of a roadmap, coaching plan, training plan, and resistance management plan.
• Provides sound advice and guidance to station management in achieving the RO's objectives.
• Partners with the project management team, OI&T, the IC, and appropriate business lines to develop change management plans for each project.
• Evaluates and positively influences rollout timing and scope to suit business needs.
• Ensures that appropriate business lines are engaged in change management planning and provides detailed input to project implementation plans.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm

Compressed/Flexible Schedule: Not Available

Telework: Available

Virtual: This a not a virtual position.

Position Description Title/PD#: Management & Program Analyst (Change Management Agent), 37206A/37191A

Bargaining Unit: This position is NOT in the bargaining unit

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/28/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-11 position you must have served 52 weeks at the GS-09.
• For a GS-12 position you must have served 52 weeks at the GS-11.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11 (or higher) and the promotion potential of your current position must be at least GS-12.

MINIMUM QUALIFICATION REQUIREMENT: This section includes questions about the basic qualifications for the Change Management Agent position. In addition to Time-In-Grade requirements, application packages must also document one of the minimum qualification categories described below to be referred to management for consideration You may qualify based on your experience and/or education as described below:

GS-11:

Specialized Experience: To qualify at the GS-11 grade, you must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is defined as experience in two of the following: Applying analytical and evaluative methods and techniques to issues or studies; researching and applying pertinent regulations, policies and precedents which affect work processes and operations; and experience conducting detailed analysis of complex issues, work functions and/or work processes.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree or LL.M, if related.

OR

Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience as described above and graduate education beyond two years. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify).

**NOTE: ALL TRANSCRIPTS MUST HAVE A CONFERRED DATE**

GS-12:

Specialized Experience: To qualify at the GS-12 grade, you must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized experience is defined as experience in at least two of the following areas: diagnosing problems within the organization and what drives these issues; building working relationships with all levels of the organization; developing, implementing, and articulating the mission vision and goals of the organization; developing and/or assisting in the design of business processes, systems, technology, and job roles; implementing plans and means to achieve these goals as well as providing training and education on new organization initiatives.

Education: There is no education substitution at the GS-12 grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is performed in an office setting. Travel may be required in order to attend meetings, conferences and training sessions.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following Competencies for this position:

1. Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
2. Analytical Thinking: Solves problems/issues quickly and effectively, involving a methodical step-by-step approach to thinking; breaks down complex problems into single and manageable components and considering each part in detail; Makes a systematic comparison of various alternatives; Notices discrepancies and inconsistencies in available information; Identifies a set of features, parameters, or considerations to take into account
3. Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
4. Oral Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of information( for ex: Technical, Sensitive, Controversial): makes clear and convincing oral presentations; listens to others, attends to nonverbal cues and responds appropriately
5. Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
6. Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement. You will not be contacted for additional information.
  
  
  • Resume detailing specialized experience and competencies as they relate to this position.
    
    
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
    • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.
  • A copy of your transcripts if you are basing all or part of your qualifications on education.
  
  
  In addition to the document above, you must submit additional documents to prove your eligibility for the following:
  
  
  1. Current/Former Federal Employees: A copy of your most recent SF-50 (not award or general adjustment).
     
     
     • The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
     • To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, Within Grade Increase)
  2. ICTAP/CTAP: for displaced Federal/VA employees
     
     • SF-50 showing Career or Career-Conditional status; AND
     • Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter);AND
     • Most recent performance appraisal.
  
  The above documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/28/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12417848.
  
  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
  
  Click here for instructions on viewing your application status.
  
  Agency contact information
  
  
  
  Jackie Taumaletia
  
  Email
  
  utumalama.taumaletia@va.gov
  
  Address
  
  Waco Regional Benefit Office
  
  1 Veterans Plaza, 701 Clay Ave
  
  Waco, TX 76799
  
  US
  
  Next steps
  
  Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement. You will not be contacted for additional information.

• Resume detailing specialized experience and competencies as they relate to this position.
  
  
  • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
  • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.
• A copy of your transcripts if you are basing all or part of your qualifications on education.

In addition to the document above, you must submit additional documents to prove your eligibility for the following:

1. Current/Former Federal Employees: A copy of your most recent SF-50 (not award or general adjustment).
   
   
   • The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
   • To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, Within Grade Increase)
2. ICTAP/CTAP: for displaced Federal/VA employees
   
   • SF-50 showing Career or Career-Conditional status; AND
   • Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter);AND
   • Most recent performance appraisal.

The above documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/28/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12417848.

1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Click here for instructions on viewing your application status.

Agency contact information



Jackie Taumaletia

Email

utumalama.taumaletia@va.gov

Address

Waco Regional Benefit Office

1 Veterans Plaza, 701 Clay Ave

Waco, TX 76799

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request