About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Operations Specialist, Scheduling and Cell Logistics

Job Description

• Location: Seattle, Washington
• Type: Contract
• Job #79430

Our client, a leading pharmaceutical company, is hiring an Operations Specialist on a contract basis.

Job ID #: 79430

Work Location:
Seattle, WA - 100% remote

Summary:
The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends. The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of companies clinical and commercial autologous cellular immunotherapy products. The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration. The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations. Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.

• The position is fully remote. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function
• Standard work schedule will be 12 hours per day, Saturday through Monday, 12 AM ET to 12 PM ET
• Holiday on-call support is required as assigned
• Domestic and international travel is possible but will not exceed 10%

Knowledge/Skills:

• 3 years of work experience in scheduling, planning, operations, logistics, and/or supply chain
• Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable
  planning/scheduling/execution systems is preferred
  
• Experience working in a regulated environment (cGMP/FDA) is preferred
• Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word

Education:

• Bachelors degree or equivalent work experience

Responsibilities:

• Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partner
• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute urgent escalations and facilitate product returns and product replacements
• Input and maintain transactional data related to patient schedules within companies scheduling system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Provide on-call and holiday support as assigned
• Knowledge, Skills, and Abilities:
• Highly self-motivated, self-aware, and professional
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Strong sense of ownership and accountability
• Able to work independently and in groups
• Fluent reading, speaking, and writing skills required in English has context menu

Pay Range: $39-$40/hr