Operations Supervisor (Charlotte)
Charlotte, North Carolina
Employer: Greyhound
Industry: Management
Salary: Competitive
Job type: Full-Time
Manages the day-to-day functions of the Driver workforce and ensures pool compliance. Responsible for effective employee/labor relations along with driver retention.
Key Responsibilities:
Key Responsibilities:
- Daily interaction with the driver workforce.
- Selects, trains and mentors the driver workforce.
- Ensures all personnel have been trained and/or retrained according to operational procedures.
- Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers a minimum of once a month
- Reviews manpower needs and ensures proper coverage.
- Ensures drivers are reporting to work on time and in complete uniform ready to work.
- Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
- Investigates and acts on feedback regarding drivers and safe operational practices
- Responsible for planning of future books offs and run change assignment.
- Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations
- Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
- Make sure drivers are properly credentialed to operate a commercial motor vehicle.
- Work closely with Regional HR Manager to address all levels of harassment complaints and assist in investigating thoroughly all allegations of all forms of compliance
- Work with drivers to ensure good labor relations are maintained.
- Ensure the following of the CBA to ensure proper handling of grievance process.
- Review electronic DOT logs and/or paper DOT logs.
- Works with OSC to ensure operational execution.
- Monitors time performance on a real time basis.
- Reporting on deviations from standard.
- Interviews and makes recommendations on driver candidates.
- Determine and Apply Discipline - Determines the appropriate level of discipline based on company policy.
- Resolve Conflict/Complaints - Discusses employee conflicts/complaints with appropriate parties to resolve the issue(s).
- Terminate Employment - Executes termination of employment if coaching/counseling/disciplinary action fails.
- Will provide customer service in the terminal on a as needed basis
- Other duties as assigned
Created: 2024-05-17
Reference: 33640
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269
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