Operations Supervisor (Charlotte)

Charlotte, North Carolina


Employer: Greyhound
Industry: Management
Salary: Competitive
Job type: Full-Time

Manages the day-to-day functions of the Driver workforce and ensures pool compliance. Responsible for effective employee/labor relations along with driver retention.

Key Responsibilities:

  • Daily interaction with the driver workforce.
  • Selects, trains and mentors the driver workforce.
  • Ensures all personnel have been trained and/or retrained according to operational procedures.
  • Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers a minimum of once a month
  • Reviews manpower needs and ensures proper coverage.
  • Ensures drivers are reporting to work on time and in complete uniform ready to work.
  • Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
  • Investigates and acts on feedback regarding drivers and safe operational practices
  • Responsible for planning of future books offs and run change assignment.
  • Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations
  • Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
  • Make sure drivers are properly credentialed to operate a commercial motor vehicle.
  • Work closely with Regional HR Manager to address all levels of harassment complaints and assist in investigating thoroughly all allegations of all forms of compliance
  • Work with drivers to ensure good labor relations are maintained.
  • Ensure the following of the CBA to ensure proper handling of grievance process.
  • Review electronic DOT logs and/or paper DOT logs.
  • Works with OSC to ensure operational execution.
  • Monitors time performance on a real time basis.
  • Reporting on deviations from standard.
  • Interviews and makes recommendations on driver candidates.
  • Determine and Apply Discipline - Determines the appropriate level of discipline based on company policy.
  • Resolve Conflict/Complaints - Discusses employee conflicts/complaints with appropriate parties to resolve the issue(s).
  • Terminate Employment - Executes termination of employment if coaching/counseling/disciplinary action fails.
  • Will provide customer service in the terminal on a as needed basis
  • Other duties as assigned

Created: 2024-05-17
Reference: 33640
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269


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