Description

About Astria

The Astria Health system, headquartered in the heart of the state of Washington's wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley. Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.

Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day. If you share our passion, we want to hear from you.

We're a great place to work (but don't take our word for it)

Our operating principles define how we come together as a team to do our work. They reflect Astria Health's unique view on what's important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity. Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.

Astria Health is seeking a Patient Access Representative to join our team! This position will be evenings, including Friday and Saturday.

What you get to do every day!

As the Patient Access Represe ntative , you will be the first point of contact for patients entering the healthcare system. This role is responsible for facilitating patient access to healthcare services through efficient registration, accurate information collection, and exceptional customer service. You will:

• Perform patient registration for appointments, admissions, and procedures. Collect patient demographic and insurance information.
• Provide high-quality customer service to patients, addressing their questions and concerns in a professional and empathetic manner.
• Collect any monies, payments and completes receipts with accuracy.
• Accurately enter patient information into the healthcare system's database.
• Ensure adherence to healthcare regulations, patient privacy laws, and institutional policies.
• Work closely with clinical and administrative staff to ensure seamless patient flow and efficient service delivery.

• Answers internal and external telephone calls in a professional and polite manner. Transfers calls accurately to its destination.

• Collaborate effectively across organizational boundaries.

• Adheres to the core values and standards of the organization

Requirements

What you bring to the role:

• High school diploma or equivalent
• One year or more experience in customer service setting
• Demonstrated experience and proficiency working in Microsoft Office
• Oral and written fluency in the English language.

This position is identified as a safety-sensitive position for which impairment while on the job would present a substantial risk of death. As a condition of employment, you will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Summary

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive compensation range for candidates hired into each position. Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. This position is not associated with a union contract.

Astria Health is an Equal Employment Opportunity employer!

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

Astria Health employees must adhere to the Company's security policies and Code of Ethics.

Individuals needing accommodation in the application and testing process or need this job announcement in an alternative format may call Human Resources at 509-837-1628 , at least two days before the need.

Please note Astria Health does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.