PM Host/Hostess | Ko'a Kea Hotel and Resort

Part Time Position Available

Hourly Rate: $22.00

Our Property:

On the sunny south shore of Kaua'i, you'll find the golden beaches of Koa' Kea Hotel and Resort. Inspired by the Pacific's spectacular sunsets and vibrant sea life, this exceptional 121-room boutique resort was named the #1 resort in Kauai for its beachfront accommodations, breathtaking views, luxurious amenities, and personalized service.

Job Summary

The Ko'a Kea Hotel and Resort is seeking an individual with a strong commitment to outstanding service and a keen sense of detail to join our team as a Host/Hostess.

If you are an individual who is passionate about delivering great service and gets satisfaction from being a part of a great team then the Ko'a Kea Hotel and Resort is the place for you. If you are prepared to make a difference in each guest's life then the Ko'a Kea Hotel and Resort will be a place you will be proud to become a part of.

Overview:

The Host/Hostess create an experience for our hotel guest by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable and inviting environment. Our Host/Hostess demonstrates attributes of a great Host/Hostess by being aware and attentive to our guest's needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.

Essential Duties/Responsibilities:

• Maintain warm, hospitable guest relations in all guest contact.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.

• Responding to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner upon arrival and seat them at their table while you provide them with a menu and general information about the restaurant and server.
• Prepare and maintain a list of guests waiting to be seated and communicate with the guest throughout their estimated waiting time.
• Check-in guests to ensure satisfaction with guests to ensure satisfaction with each food course and/or beverages is up to their expectations and thank the guests as they depart and invite them to return at a future date.
• Communicate any allergies or special events the guests are celebrating to the Food and Beverage teams.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly completes projects and assignments professionally with care.
• Other duties as assigned.

• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/her self (acts and dresses) professionally at all times; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Scrupulously follows all Ko'a Kea Hotel & Resort policies and procedures.

Job Requirements:

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in fast paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
• Ability to be a team player.

Physical Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, and typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

The Ko'a Kea Hotel and Resort, one of Pacific Hospitality Group's Meritage Hotels, welcomes your interest in applying for this position.

Pacific Hospitality Group is an Equal Opportunity.