We are currently looking for a Full Time Primary Care Case Manager to join our Primary Care Clinic Team team located at the Chickasaw Nation Medical Center.

Summary:
Responsible for the daily management of care coordination by assessing, planning, and organizing health care services within a framework of established guidelines, health status of patients, and available resources.

Responsibilities:
* Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
* Administers CPR as needed according to Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advance Life Support (PALS) and NIHSS Credentialing
* Calculates and safely administers all prescribed medications according to nursing standards and facility policy and protocols
* Is a strong advocate and active participant in patient and patient family education i.e., diagnosis, medications and discharge instructions
* Protects the patient's rights, dignity, and privacy
* Assessment of patients experiencing urgent, emergent, or non-emergent conditions
- Assesses physical needs of all ages of patients
- Assesses bio-psychosocial needs of all ages of patients
- Assesses health education needs of all ages of patients
* Provides and advocates age and culturally appropriate, holistic patient care based upon facility mission statements and as outlined in policies and procedures
* Implement interventions appropriate to the age-specific needs of the patient
* Triage patients according to Emergency Severity Index
* Collects patient data in initial screening and documents as necessary
* Facilitates communication between the patient and the medical staff
* Facilitates consults, referrals, and form completion as requested and approved by the medical staff
* Coordinates services a patient receives to include, but is not limited to, shared care planning, medication reconciliation, patient support and health education, and screening and tracking outcomes
* Identifies and screens cases, determines the availability of community resources, evaluates the status of the patient's mental and physical capabilities and provides coordination
* Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* All other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Learn and apply laws which directly confer rights
* Communicates verbally with team, departments, guests and management
* Communicates clinical information to patient in emergent or urgent settings
* Maintains clear and complete employee health records

Skills:
Essential:
* Basic Computer skills
* Medication administration
* Must be familiar with the MS Office Suite of products

Experience:
Essential:
* 2 years directly related experience

Education:
Essential:
* Associate of Nursing

Credentials:
Essential:
* Pass general background check
* Basic Life Support
* Registered Nurse

Working Conditions:
Essential:
* Fast-paced
* Hospital or Clinic
* Potential exposure to biohazards
* Potential exposure to contagious diseases
* Communications phone, computer
* Communications written, verbal
* May be required to assist individuals who are emotionally disturbed
* Interruptions
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Pass pre-employment drug test
* Frequently bend, kneel, stoop, push, reach
* Use computer up to 25% of shift
* Standing up to 100% of shift
* Walk up to 100% of shift
* Infrequent travel