Ariadne Labs is a joint center for health systems innovation at Brigham and Women's Hospital and the Harvard T.H. Chan School of Public Health. With a mission to save lives and reduce suffering, our vision is that health systems equitably deliver the best possible care for every patient, everywhere, every time. From checklists and conversation guides to fostering international collaborations and establishing global standards of measurement, our work has been accessed in more than 170 countries, touching hundreds of millions of lives. Ariadne Labs currently has programs in the areas of childbirth, surgery, palliative care, and primary health care.Since 2009, the Better Evidence program has helped health care practitioners serving vulnerable populations gain access to digital tools, such as UpToDate-a leading evidence-based clinical decision support tool -to ensure that they have the information needed to diagnose, treat, and advise their patients. In the last 10 years, the Better Evidence team has facilitated free UpToDate subscriptions for 120,000+ practitioners in 150+ countries and territories.

In collaboration with the Senior Project Manager, the Project Coordinator will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries and reviewing incoming applications for eligibility. The Project Coordinator will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role, The Project Coordinator will learn about health care settings around the world, gain insight to what it takes to run a digital global health program and scale quickly, and be part of a unique academic-corporate partnership.

*This is a part time position. 20 hours/week.*

Our core values are:

Respect for the Ariadne Labs mission, our community, each other, and ourselves; Stewardship of our work and resources; Pursuit of excellence, with a focus on continual improvement; A belief in a collaborative, multidisciplinary approach to our work; A commitment to meaningful diversity and inclusion in our work and in the Ariadne Labs community.

Characteristics of people who thrive at Ariadne are:

Humility about the limits of one's own expertise and experience Intellectual curiosityAgilitySelf-disciplineAttention to detailWillingness to roll up sleeves to get the job done

Primary Duties and ResponsibilitiesCommunications and Customer Service

Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance

Assist with communication campaigns, including contacting users with updates and program messaging

Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communication

Represent Ariadne Labs professionally with staff, guests, donors, callers, and external visitors; greet guests, candidates, and donor

Perform other related duties and responsibilities as required; provide cross coverage as needed 20 hours per week commitment; temporary with possibility of extension

Qualifications

Qualifications

BA/BS preferred

Upperclassmen undergraduate students or graduate students welcome

Preferred Qualifications

Proven customer service and decision-making skills strongly preferred

Ability to learn project content quickly and demonstrate professionalism

Strong organizational and written communication skillsDetail-orientedSelf-disciplined and self-motivated

Positive, flexible, professional, and a can-do attitude

Appreciation for global health and cross-cultural communication

Desire to serve frontline healthcare workers in global setting

Required Skills

Microsoft Office Suite

Familiarity with the Google information environment is valuable (e.g. Google Docs, Google Sheets, Google Drive, etc.)

Proficiency with personal computers, spreadsheet, graphic, and database program

Written and verbal communication skills (Ariadne Labs may ask for a writing sample and/or administer a skills test)

Positive, flexible, professional, and a can-do attitude

Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues. Ability to handle complex and confidential information with discretion

Competencies

Pursues Excellence

Interpersonal skill

Communication skill

Organizational & attention to detail

Teamwork & Collaboration

EEO Statement

BWH is an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.