Responsibilities

The Receptionist embodies Service Excellence by receiving callers in person or via telephone at facility, determining the nature of their business, and directing them to their destination courteously and with care and welcome. Additionally, the Receptionist provides support to Risk Management, Intake, the Business Office, Human Resources and other areas of the facility as directed, maintaining confidentiality, discretion and security at all times. The Receptionists work together as a team in meeting the needs of the front desk and Intake/Risk Management Department and are a visible embodiment of Service Excellence.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must be able to perform their duties in a positive work mode and serve as a positive role model and influence for clients and peers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED

One to three months related experience and/or training, including common computer software programs; or

Equivalent combination of education and experience.

Certifications, Licenses, Registrations

Valid State Drivers License with appropriate endorsements

Certified in CPR and First Aid

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customer, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurements, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel.

Therapeutic Hold

The employee may occasionally be required to physically restrain clients, using authorized hold procedures as a last resort for protection of resident and staff.

Work Environment

The work environment for this position is a basic office environment in a facility setting. The noise level in the work environment is usually moderate.

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