Resp & Qualifications

PURPOSE:
Leads a cross functional team, guiding them on how to use Agile, Scrum and Lean values/practices through servant leadership. Creates and nurtures a culture of continuous learning, growth mindset and agile maturity in teams through agile practices, agile mindset, metrics, removal of blockers and partnership with leadership. Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. CareFirst is undertaking a digital and platform transformation effort which requires enterprise agility paired with the retooling of our technology stack to speed delivery and expand our reach. The Care to Pay Value Stream team is leading this charge by driving modernization of our core administrative platforms and capabilities. To drive this transformation, the Scrum Master is a role focused on executing our Value Stream Delivery for critical projects and align with Value Stream objectives and produce OKRs and KPIs focused towards business objectives.

ESSENTIAL FUNCTIONS:

• Facilitates the teams progress toward team goals. Acts as the team facilitator and continuously engages in challenging the old ways of working to improve team level performance in the areas of quality, predictability, flow, velocity and other metrics defined by the enterprise. Helps the team focus on daily and Iteration goals in the context of the current Program Increment (PI) or Release Objectives. Leads team efforts in relentless improvement, helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves. Facilitates team meetings such as Daily Stand-up, Iteration Planning, Iteration Review, Iteration Retrospective etc. Ensures the DoD (Definition of done) and other team level working agreements are being followed. Facilitates discussion, decision making, and conflict resolution within the team to improve team level performance and value delivery.
• Eliminates impediments by engaging the right stakeholders within the organization or partner organizations. The Scrum Master supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Iteration. Assists with internal and external communication and improves transparency.
• Supports the teams efforts to continuously improve communications and relationships with other teams. Scrum master takes a lead role in coordinating work with other teams to improve flow and throughput. Frequently represents the team in the Scrum of Scrums (SoS), or other ceremonies to plan and execute the work. Helps the team remain aware of opportunities to engage and improve larger program effectiveness. Helps the team build effective relationships with the supporting teams like User Experience, Architecture, Shared Services etc. Supports the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.
• Exhibits the behaviors of a Lean-Agile Leader to nurture a Lean-Agile Mindset in the team, leadership and the program. Provide input and participate in initiatives to improve business agility in the team/program/enterprise. Identify and support the culture change required to improve agility.
  
  

SUPERVISORY RESPONSIBILITY:
This position has no direct reports, however, may informally lead teams in a matrix environment.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

• SAFe Scrum Master Certification Upon Hire Preferred.
• Certified Scrum Master (Scrum Alliance) Upon Hire Required.

Experience: 5 years in the use of Agile/Scrum/Lean/SAFe practices and methodology in delivering business/customer value; or in equivalent methodology in IT delivery.

Preferred Qualifications:

• Experience as a Scrum Master or Kanban practitioner in prior role.
• Experience being part of a SAFe (Scaled Agile Framework) Agile Release Train

Knowledge, Skills and Abilities (KSAs)

• Knowledge of Lean Agile values, principles and practices.
• Knowledge of Lean agile frameworks like Scrum, Kanban.
• Knowledge of Scaling frameworks like Scaled Agile Framework.
• Demonstrate strong and clear accountability for program success.
• Knowledge of Product Ownership, DevOps, Test Automation practices etc.
• Excellent communication skills written and oral.
• Self-starter with ability to prioritize work for self and teams.
• Ability to organize data and generate metrics/reports/dashboards etc.
• Ability to lead change at team level, manage conflicts constructively.
• Proficient in Microsoft Office programs and industry standard Agile tools.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  

Salary Range: $89,712 - $178,178

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Facets Integration Delivery an

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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