Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:
- Architect and Develop large-scale customer service platforms end to end that powers TikTok app
- Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience
- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development
- Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements

Qualifications

- B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions
- 5+ years of full-stack experience in a software development capacity
- Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
- Experience in leading challenging system design or technical initiatives
- Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility
- Proficient in at least one of the mainstream backend languages, preferably Java
- Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ.
- Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
- Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process
- Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
- Deeply passionate about software coding/development and building great mobile/web applications
- Ability to perform independent research to solve complex technical problems
- Good collaborator and team player, comfortable working in a fast-moving, culturally diverse and globally distributed team environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at pdi.accommodations@tiktok.com.