Senior Mobility IT Support Specialist
Austin, Texas
Employer: Esolvit, Inc.
Industry: Computer/Software
Salary: $100000 per year
Job type: Full-Time
Job Title: Senior Mobility IT Support Specialist
Salary: $100000 per year
Location: Austin, TX
Client: Austin Energy
Duration: Long Term
Work Description:
- Communicates accurate and useful status updates
- Conduct research on software and hardware products and technology
- Performs advanced and escalated end-to-end technical support of field technologies utilizing industry best practices
- Performs systematic analysis for identifying and diagnosing faults and determining root causes
- Performs advanced system administration functions
- Tickets - IT target response/resolve times
- Touch base with each customer group daily
- Performs complex hardware, software, and applications support and preventative maintenance
- Ensure software updates (lifecycle management) and perform timely patching with minimal end-user disruption
- Review vulnerability reports, remedy non-compliance and note exceptions
- Test technologies per documented test plans (and develop not-yet-created test plans)
- Perform or coordinate timely hardware repairs, coordinating with IT business, vendors
- Manage/provision/reclaim equipment, spares, etc. per COA/AE policies and processes
- Update asset management system with inventory and asset changes per policy/process/training
- Coordinate with CTM Wireless to ensure timely service to AE business teams
- Participation in after hours on-call rotation
Minimum (Required): insert specific minimum skills for this Contract Position)
Years
Skills/Experience
8
8 or more years of experience providing end-to-end support of mobile users, devices, accounts, applications, and connectivity/communications. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Properly documents service records and manages customer expectations. Demonstrates awareness of standards and regulatory requirements related to assigned tasks.
Preferred (Optional): insert specific preferred skills for this Contract Position)
Years
Skills/Experience
8
Experience deploying and supporting end-to-end mobile users and technologies
3
Experience supporting mobile device lifecycle (image, configure, update, upgrade, reclaim)
5
Experience configuring and troubleshooting connectivity via enterprise tools such as NetMotion
5
Experience using ServiceNow or similar enterprise ticketing and knowledgebase system
3
Experience remotely updating/patching computers via SCCM or similar enterprise tools
3
Experience supporting mobile/field users
8
Experience documenting processes and procedures
5
Experience troubleshooting and supporting client/server solutions
Created: 2024-05-29
Reference: 302
Country: United States
State: Texas
City: Austin
ZIP: 78749
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