Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture .

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Senior Project Manager

Orlando, FL (On-Site)

Full-Time Position

Are you ready to make an impact?

WHAT YOU'LL DO:

Join our professional services team implementing cutting edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The senior project manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed implementation.

If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you.

WHAT WE ARE LOOKING FOR:

A Senior Project Manager has experience in Project Management and can curate a beneficial experience of running projects end-to-end for the Product department.

ESSENTIAL DUTIES A ND RESPONSIBILITIES:

• Oversee resource schedules and coordinate updates to maximize productivity and revenue capture.
• Responsible for complex or high-value implementation projects.
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements.
• Understand the context of the customer and align projects, software tools and implementation to their requirements
• Manage a portfolio of complex initiatives that span multiple lines of business
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
• Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives
• Lead customers, plan projects and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external.
• Complete projects and assignments on-time and within budget, while ensuring high levels of customer satisfaction.
• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
• Initiate and maintain strong working relationships with customers and serve as a reliable and trusted adviser.
• Other duties as assigned

WHAT YOU'LL BRING:

• Understanding of the Project Management Institute (PMI) framework
• Knowledge of various project management methodologies (ie. Agile, SCRUM, etc)
• Assist with sales opportunities that will involve meetings, SOW creation and RFP responses
• Excellent organization and time management skills
• Strong leadership, diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations
• Effective resource planning and risk management skills
• Excellent communication, interpersonal and writing skills
• Demonstrate sound judgment, problem-solving, and decision-making skills.
• Anticipate and understand the impact of decisions on the project and customer success.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Business Analyst skills
• Customer relationship management focus

Required Experience

• 4+ years managing and delivering customer-facing projects
• 4+ years of experience working with business stakeholders within a cross-functional matrix environment
• Strong background in Software Implementation
• Project Management Certification: PMP, CAPM, Project+, etc
• Salesforce experience

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.""

If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.