General information

Job Title

Service Delivery Specialist

Functional Area

Teammate - Information Technology

City

Remote

Work Location Type

Remote

State

Remote

Employment Type

Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

Position Description & Requirements

practice OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Position Summary

Radiology Partners is looking for a Service Delivery Specialist responsible for providing first call support for all employees and ARA customers. This support will be provided through provided systems to include a Service Desk Application, phone, email and instant messaging. Specialists will normally be the first point of contact for all IT service related issues and will be responsible for entering tickets and maintaining customer satisfaction.

Position Duties and Responsibilities

• Answering the primary Service Delivery Queue in a timely fashion.

• Entering tickets into the Service Desk.

• Understands the Service Level Agreements between the operations group and customers.

• Triages incidents entered into the Service Desk Application effectively; escalating and reassigning tickets to other members of the Service Delivery Team if there is not a solution available.

• Ensures issues are resolved within our service level agreements and to the customer's satisfaction.

• Maintains a first contact resolution of 80% for issues that pertain to IT services.

• Maintains a working knowledge of a wide range of computer applications and systems, as well as specific procedures.

• Documents new problems and solutions and communicates with coworkers.

• Performs other related duties incidental to the work described herein.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• High School Diploma or GED. One or more years of experience in a help desk/desktop support role or equivalent experience in a Healthcare environment preferred. A+ certification or other Microsoft certifications preferred.

• Ability to act independently upon information and make decisions that achieve optimal results

• Highly motivated with great organizational skills

• Demonstrates appropriate customer service attitudes and services in a variety of work settings

• Proficient in word processing, spreadsheets, Internet and presentation software

• Demonstrates a results orientation for delivering appropriate products and services in an accurate, complete and timely fashion

• Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

The hourly range for this position is $25.00 - $27.50. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify .