TriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net-worth (HNW) clients.

Job Summary:

The Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior Wire Operations Associate will conduct all aspects of wire transfer activity effectively and accurately, including performance verifications, initiating wires, processing and releasing wires, and monitoring wire status queues. The incumbent will also be responsible for fraud monitoring and investigation, working closely with internal and external business partners to ensure that we are effectively validating movement of funds out of the bank, and quickly identify and responding to any activity that appears suspicious or fraudulent.

Essential Duties and Responsibilities:

• Assists the Wire Operations team lead on daily tasks and escalate issues accordingly
• Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures
• Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers
• Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds
• Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud
• Investigates and researches suspicious or fraudulent claims in accordance with the Bank's policy and procedures
• Recommends to management changes in processes based on trends to lessen the Bank's exposure to future fraud losses
• Directly involved in fraud loss recovery, entering and researching disputes, adjusting customer's accounts, and following up with the customer on account actions
• Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the position
• Performs other related duties as assigned

Qualifications:

Knowledge, Skills, and Abilities:

Knowledge of:

• General office practices, procedures, and method

• Basic accounting concepts, practices and procedures.

• Foreign exchange bank accounts and operations.

• PeopleSoft General Ledger and PeopleSoft Financials system.

Skill in:

• Excellent interpersonal and customer service skills
• Demonstrated knowledge of Wire Transfers
• Strong analytical skills
• Proficient computer skills
• Ability to perform job functions accurately and with attention to detail
• Job may require additional hours of work during peak periods to meet service levels

Ability to:

• Identify and resolve basic accounting problems.

• Strong collaboration, communication, presentation skills. Must have exceptional written and verbal communication skills.

• Multi-task within a fast paced environment with shifting priorities. Provide a high level of customer service.

• Manage time efficiently and remain focused for extended periods of time.

Educational/Previous Experience Requirements:

• High School Diploma or equivalent and a minimum of four (4) years of accounting support experience required.

~or~

• Associate's degree (A.A.) or equivalent from a two-Year College or technical school; and one (1) year related experience and/or training.

~or~

• An equivalent combination of education, experience and/or training approved by Human Resources.

Licenses/Certifications:

• None required.

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm