SUMMARY

2nd shift Opportunity!

HOURS: M-T: 9:15am-6:15pm / W-Th: 7:45am-4:15pm/ F: 7:30am-4:15pm

(45min lunch included)

Are you looking for a position where you get to help people? What better way to feel that impact than assisting students every day? This is the opportunity for you!

Come join the Gateway family where a generous vacation and benefits package is the norm. Sick and Vacation time (prorated) available on Day 1, as well as Medical, Dental, and Vision benefits should you elect to enroll.

The Student Express Associate/Campus Cashier is a highly visible position that provides excellent customer service, confidential & professional communication both face-to-face and virtually to community members who contact the college through various channels such as phone, email, video conferencing or IM/Chat. This position demonstrates a high level of knowledge and understanding of Student Services and Enrollment Management information and processes.

This position is under the supervision of the Director of Express Services & the Student Services Center Manager.

See for yourself how our employees are the foundation of our students' continued success!
Apply today to join the Gateway Family!

RESPONSIBILITIES

Customer Assistance:

• Assist customers from initial contact to issue resolution or referral.
• Actively listen, demonstrate patience, and understand others' backgrounds.
• Provide accurate information on college processes, procedures, and resources.
• Uphold a high level of professionalism in verbal and written communication.

Technology Utilization:

• Effectively use Gateway's Student Information System, communication systems, and other technologies for daily tasks.
• Possess a working knowledge of internet access and business applications (Word, Excel, Google Drive).

Transaction Management:

• Conduct transactions adhering to general operating procedures in Admissions, Testing, Student Records and Registration, Financial Aid, and Student Accounts.
• Complete verifications of student account transactions, reconciliation, deposits, change orders, and account reversals.

Team Collaboration:

• Work positively in a demanding, high-volume, fast-paced, team-oriented environment both independently and collaboratively.
• Provide cashier training, maintain cashier-related processes/documents, and act as a resource for the campus Express Services team.

Support and Flexibility:

• Provide support for College partners, including recruitment and retention activities/events.
• Flexibility required for positions that float to other campuses when needed, occasionally with short or same-day notice.

Additional Responsibilities:

• Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT YOU NEED TO SUCCEED IN THE POSITION

MINIMUM QUALIFICATIONS:

• Technical Diploma PLUS 2 years of experience in a call center environment or front-line customer service

OR

• 3 years of experience in a call center environment or front-line customer service.

PLUS

• Experience in data entry and payment processing.
• One year experience in bookkeeping, financial ledgers, or bank deposits OR One year of accounting coursework (two semesters)

Preferred Qualifications:

• Fluency in speaking Spanish

Other Knowledge, Skills, and Abilities:

• Operate standard office equipment.
• Follow set processes/procedures.
• Multi-task and prioritize responsibilities.
• Excellent verbal and written communication skills.
• Organizational and interpersonal skills.
• Team player with creativity, patience, and perseverance.
• Work well under pressure and problem-solve.
• Strong diplomacy skills and the ability to make sound judgments.
• Basic understanding of college resources for students.

SUPPLEMENTAL INFORMATION

START DATE: ASAP
SCHOOL OF/LOCATION: Student Services Center / Racine
COMP GRADE: 25
FLSA DESIGNATION: Non-Exempt

CONDITIONS OF EMPLOYMENT:

• Candidates must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available.
• Employment is contingent upon an acceptable background.
• Ability to travel, occasionally on short notice, to other campuses. (Applicable to floater position ONLY).
• Flexibility is needed to accommodate day, evening and weekend business needs.
• Hours maybe expanded during peak times and reduced hours during non-peak times.

GuideNot ApplicableActivity is not applicable to this occupationOccasionallyOccupation required this activity up to 33% of the time (0 - 2.5+ hrs/day)FrequentlyOccupation required this activity from 33% - 66%% of the time (2.5 - 5.5+ hrs/day)ContinuouslyOccupation required this activity more than 66% of the time (5.5+ hrs/day)
Physical DemandsPhysical DemandsFrequency
Lift/CarryFrequencySittingContinuously
0 - 10 lbsFrequentlyStandingOccasionally
11 - 20 lbsOccasionallyWalkingOccasionally
21 - 50 lbsNot ApplicableReaching OverheadOccasionally
51 - 100 lbsNot ApplicableReaching at or Below Shoulder LevelFrequently
Over 100 lbsNot ApplicableKeyboardingContinuously

StoopingOccasionally
Push / PullYes / NoCrouchingOccasionally
12 lbs or lessOccasionallyKneelingNot Applicable
13 - 25 lbsNot ApplicableCrawlingNot Applicable
26 - 40 lbsNot ApplicableClimbing Ramps or StairsOccasionally
41 - 100 lbsNot ApplicableClimbing Ladders, Ropes or ScaffoldingNot Applicable
Over 100 lbsNot ApplicableDriving (non-floater position)Not Applicable

Driving (floater position)Occasionally
Hearing RequirementYes / NoTraveling (overnight stay)Occasionally
One-on-one (in person)YesCommunicating VerballyFrequently
Group or conference (in person)YesFar Visual Acuity: clarity to see 20' or moreOccasionally
TelephoneYesNear Visual Acuity: clarity to see 20' or lessContinuously
Other SoundsYes
Environmental ConditionsWorking ConditionsFrequency
Noise Intensity LevelFrequencyHumidity: non-weather relatedNot Applicable
QuietOccasionallyExtreme Cold: non-weather relatedNot Applicable
ModerateFrequentlyExtreme Hot: non-weather relatedNot Applicable
LoudOccasionallyWorking OutdoorsNot Applicable
Very LoudNot ApplicableWetness: contact with water or other liquidsNot Applicable

Working ConditionsWorking ConditionsFrequency
Working ConditionsFrequencyWorking in Close Proximity to OthersContinuously
Working interruptionsFrequentlyOpen Work SpaceContinuously
Stressful situationsOccasionallyWorking in a confined spaceFrequently
Exposure to offensive odorsNot ApplicableExposure to a computer screen Continuously
Required uniform supplied by departmentNot Applicable
To provide equal employment, advancement, and learning opportunities to all individuals, employment and student admission decisions at Gateway will be based on merit, qualifications, and abilities. Gateway will not discriminate against any employee, applicant for employment, student or applicant for admission, in any program or activity that it operates, on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable federal law (link is external) (Download PDF reader) and state law (link is external) (Download PDF reader), including but not limited to Title IX, Title VI/VII, and the Wisconsin Fair Employment Act.

Gateway Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact the Office for Equal Opportunity and Civil Rights at 262.564.3062 (Wisconsin Relay 711) or compliance@gtc.edu.

Violations of this policy can be reported at gtc.edu/eeo (civil rights) or gtc.edu/TitleIX (sex-based discrimination and sexual misconduct).

MEDICAL INSURANCE (WCA Group Health Trust)

Hospital/surgical plan with major medical, effective first date of hire

United Healthcare Choice+

• In-Network: $1,000 Individual/$2,000 Family

• Co-Pays: Office Visits: $20; Urgent Care: $30; Emergency Room; $200; MRI $100

• Out-of-Network: $1,500 Individual/$3,000 Family, Office Visits - $40.00 Copay; then 80% coinsurance after deductible

• Co-Insurance: In-Network 90/10 to Out of Pocket Max; Out-of-Network: 70/30 to Out of Pocket Max

• Maximum Out-of-Pocket: In-Network: $1,500 Individual/$3,000 Family; Out-of-Network: $3,000 Individual/$6,000 Family

• Pre-Taxed Premiums Per Pay Period (Twice a Month): $76.48 Individual, $173.37 Family

• Prescription drug plan - $0 copay for drugs on the Value Choice Drug list; Generic $10; preferred $25; non-preferred $50.

• Vision & Hearing Exams: Benefits include annual vision exams and hearing tests.
• Use of Gateway Employee Clinic - NO copays, NO deductible, and NO lab fee. Available to employee and family members on plan.

DENTAL INSURANCE (Delta Dental)

Effective first date of hire. Pre-taxed premiums per pay period: $3.50 Individual; $9.03 Family. Preventative covered 100%, other dental services covered at 80%.

VISION INSURANCE (Delta Dental)
Optional plan available to employees working 20 or more hours per week. Deduction taken monthly. Pre-taxed premiums per month. Materials Only Plan $4.91 Single; $12.22 Family. Comprehensive Plan $5.25 Single; $13.08 Family

SHORT TERM DISABILITY INSURANCE (The Standard)

Optional plan available to employees working 20 or more hours per week. Deduction taken biweekly.

LONG TERM DISABILITY INSURANCE (The Standard)

Ninety (90) day waiting period before benefits become payable. 66 2/3% of salary during period of disability to be reviewed by insurance company at the end of two years. Premium paid by District.

GROUP TERM LIFE INSURANCE & DISMEMBERMENT (SYMETRA)

$1,000 of term life per $1,000 of income. Effective the first of the month following date of hire. Premium paid by District.

WISCONSIN RETIREMENT SYSTEM

The employer pays 6.5% and the employee pays 6.5% of the shares. Normal retirement benefits are based on a formula for retirement at age 65.

IRS SECTION 125 PLAN (Employee Benefits Corp.)

Employee can put pre-tax money into an account to be used toward medical/day care expenses - Flexible Spending Account. Maximum $2,850 for medical; $5,000 for childcare.

TAX DEFERRED ANNUITY: 403b or 457 are available on a voluntary basis.

HOLIDAYS: 11 paid holidays per year

CAMPUS SHUT-DOWN: The campus will be closed between Christmas & New Year's Day.

SICK LEAVE: 12 days per year cumulative to 180 days.

PART-TIME EMPLOYEES:
Part-time employees working 20-39 hours per week will receive pro-rated benefits based on hours worked.
Part-time employees working 19 hours, or less, per week will receive holiday pay based on the amount of hours worked in the prior quarter and participation in the Wisconsin Retirement System.

VACATION

Non-Faculty Exempt Employees Non-Exempt Employees

Years of Service Vacation Days (per year) Years of Service Vacation Days (per year)

0-1 1.67 prorated days per month 0-1 1 prorated day per month

1-9 20 1-4 12

10-14 23 5-9 17

15+ 25 10-14 18

15-19 20

20+ 25

SICK LEAVE

12 days per year cumulative to 180 days.

TUITION REIMBURSEMENT

Refer to Employee Handbook.

Effective 07/01/18
Revised 07/01/22