Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is looking for an experienced Operations Manager to own the day-to-day logistics operations management and performance of a third party facility.

Responsibilities:
- Manage third-party logistics partners with associates on their teams dedicated to our account. Monitor metrics for key performance indicators, vendor performance scorecards, and development of business cases to support logistics process changes and improvements
- lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability
- Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations
- Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization
- Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management
- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively
- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape
- Ensure compliance to OSHA, food safety and facility compliance while meeting operational goals and obsessing over safety
- Travel regularly to fulfillment center

Qualifications

Minimum Qualifications
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
- 5 years of experience managing third-party logistics providers/vendors
- Strong project management and continuous improvement skills
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications
- New network or building launch experience
- Cross dock operations experience
- Trained and managed high performing teams
- Continuous improvement, Lean Six Sigma, Kaizen experience
- Writing training documents and standard operating procedures.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2