Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team

TikTok Shop is an innovative e-commerce solution which enables merchants, brands and creators to sell products directly on TikTok. Being part of the TikTok Shop Design team member, you will be able to utilize qualitative/quantitative studies to collect user feedback, create a deep understanding and empathy for our users, and work cross-functionally with design, product, and marketing teams to meet the business needs. On the TikTok Shop business design team, we believe in design that prioritizes usability, functionality, and impact. Our team, is strategically located in diverse cities, blends cultural insights and global perspectives. Centered on B2B solutions in operations and finance, we collaborate closely with stakeholders to create designs that enhance efficiency and user experiences. Join us to be part of a team pioneering design innovation and setting new industry standards.

Responsibilities:
- Responsible for designing TikTok e-commerce consumer experience to ensure usability and design quality.
- Collaborate with product managers and developers to ensure continuous iteration and optimization of user experience.
- Contribute to high-level strategic decisions with the product team and apply design thinking skills to other areas of the platform (Research, Marketing, Product Education, Customer Success, etc).
- Dive deep into different scenarios using UX tools and methods to discover experience issues.
- Create and test prototypes early in the design process to build confidence in a solution.
- Own every aspect of a product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI.

Qualifications

- Bachelor's degree or higher; 5+ years of UX design experience with strong e-commerce experience preferred.
- Experience in designing and launching end-to-end products with complex flows, multiple scenarios, and edge cases. - Ability to offer design variations and rationalize design choices
- Proven ability to empathize with and develop solutions for users. Proactively identify customer pain points or design opportunities. Ability to articulate thoughts and motivations to different audiences
- Self-motivated and proactive, capable of managing complex projects and driving initiatives. Strong communication and teamwork skills, open-minded, highly responsible, and able to collaborate across positions and functional teams

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com