TOC CUSTOMER SERVICE REPRESENTATIVE - PART TIME
San Antonio, Texas
Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Transportation Operations Center "TOC" Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
Qualifications
KNOWLEDGE and SKILLS:
EXPERIENCE and/or EDUCATION:
Dollar General is an equal opportunity employer.
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Transportation Operations Center "TOC" Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
- Answer Telephone calls from drivers, stores, and carrier teams. 45%
- Provide delivery support to driver
- Provide delivery status to store personnel
- Take off-hours travel requests from drivers
- Follow up on open delivery issues with carrier and store teams. 15%
- Complete standard travel requests from driver and DG private fleet leadership. 15%
- Assist drivers with off hours support. 10%
- Sending workflow to tablet
- Locating trailer at DC
- Driver Call In
- Assist store with non-respond sweep requests. 5%
- Follow up on email communication as needed and instructed. 5%
- Accurately assess and escalate issues that may require CSA handling. 5%
Qualifications
KNOWLEDGE and SKILLS:
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company.
- High attention to detail, strong planning, and organization skills
- Willingness to make critical decisions to ensure normal operating of the transportation department
- Proficient understanding of quality control, training techniques
- Ability to multitask in a fast moving high-stress environment that frequently experiences change
- Must know MS Office software
EXPERIENCE and/or EDUCATION:
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required.
- Two plus years customer service experience required
- Prior lead experience preferred
- One year experience using contact center software (i.e. ServiceNow; Salesforce; 3CL; Nice, etc.).
Dollar General is an equal opportunity employer.
Created: 2024-05-18
Reference: 301314
Country: United States
State: Texas
City: San Antonio
ZIP: 78112
About Dollar General
Founded in: 1939
Number of Employees: 158000
Website: https://www.dollargeneral.com/
Career site: https://careers.dollargeneral.com/
Wikipedia: https://en.wikipedia.org/wiki/Dollar_General
Instagram: https://www.instagram.com/dollargeneral/
Facebook: https://www.facebook.com/dollargeneral/
Similar jobs:
-
HR Call Center Service Representative 3
Chipton Ross in Irving, Texas -
Ambulatory Service Representative - Pedi Orthopedic
CHRISTUS Health in San Antonio, Texas -
Temporary - Customer Service Representative
City of Austin in Austin, Texas -
Customer Service Representative
StaffMyAgency LLC in Hickory Creek, Texas -
Customer Service Representative
StaffMyAgency LLC in Houston, Texas -
Customer Service Representative Bachelor’s Degree Required
RemX in Irving, Texas -
Customer Service Sales Representative
StaffMyAgency LLC in Katy, Texas -
Supervisor - Patient Service Representative
Comprehensive Cancer Centers of Nevada in Austin, Texas -
Licensed Customer Service Sales Representative
StaffMyAgency LLC in Houston, Texas -
Customer Service Representative - AUS
BBA Aviation Plc. in Austin, Texas -
Customer Service Representative
Insight Global in Frisco, Texas -
Customer Service Representative
StaffMyAgency LLC in Georgetown, Texas💸 $18.50 - $20.00 per hour -
Customer Service Representative
Addison Group in Austin, Texas💸 $18 - $20 per hour -
Senior Customer Service Sales Representative
Tailored Brands in Houston, Texas -
Bilingual Customer Service Representative
Advantage Resourcing in Abilene, Texas💸 $15.50 per hour -
Customer Service Representative II
Compunnel in Austin, Texas -
Mechanical Field Service Representative - Steam Turbines - P
Siemens Energy in Houston, Texas -
Technical Service Representative II
Ecolab in Houston, Texas -
Field Service Representative
Cornerstone Building Brands in Houston, Texas💸 $55000 - $85000 per year -
Ambulatory Service Representative - Specialty Cardiovasular Surgery
CHRISTUS Health in San Marcos, Texas