Job ID: E2401872

Job Description:

Role Summary/Purpose:

The VP Recovery Operations - Forbearance, Tax & Letters will lead and manage the supporting functions of pre and post charge-off Forbearance (CCCS, CAP, Extensions & Settlements), Tax Reporting, Recovery Letters, and other small applicable processes. This leader will be responsible for leading all activities in relation to process excellence, risk governance, supplier management, performance monitoring, project management, complaint monitoring, prioritization, issue resolution, new portfolio/product integrations, and process technology automation enhancements.

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead the tax process by ensuring the timely issuance and validation of 1099, 1042-S and other tax forms across Synchrony Financial
• Work in conjunction with Synchrony tax team to manage and track the timely preparation of tax forms across our deposit, credit card and accounts payable platforms.
• Lead a team of exempt and non-exempt staff, creating a GPTW culture, strong communication, coaching and professional development to direct reports and their teams.
• Manage supplier relationships that are responsible for printing and distribution of tax forms.
• Interact with cross-functional business owners responsible for tax form distribution/issuance related to deposits, recovery/charge offs, merchant transactions and accounts payable.
• Level 3 process owner and leader across pre and post charge-off Forbearance (CCCS, CAP, Extensions, & Settlements), Tax Reporting, Recovery Letters, and other small applicable processes
• Liaise with Legal and Compliance as needed to ensure adherence to all applicable laws and regulation.
• Delivering a strong risk management culture that demonstrates compliance to all regulations and CTCs. Develop & follow all process & procedure documentation meeting regulatory requirements & meeting CTCs.
• Manage testing of system enhancements and year-end processes
• Deliver exceptional customer experiences managing processes to critical SLA timeframes.
• Partner with Risk Testing, Process Control & Internal Audit on regulatory readiness activities, support regulatory exams, audits & completion of request items and action plans.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree and minimum 5 years' experience in financial services industry in roles establishing new processes and managing process controls. In lieu of Bachelor's Degree, a minimum of 9 years' experience in financial services industry in roles establishing new processes and managing process controls
• Minimum 3+ years demonstrated success leading a team with proven track record of delivering results, or in lieu of direct leading team experience, 3+ years leading cross functional projects demonstrating strong influencing skills, communications, collaboration, feedback gathering, etc.
• Strong overall knowledge of card business including risk, collections and/or operations
• Ability to travel up to 15% of the time.

Desired Characteristics:

• Tax operations or regulations experience
• Supplier management experience
• Understanding of Synchrony Financial business with experience identifying gaps and building new processes
• Process management and proven analytical skills
• Demonstrated ability to manage complexity and multiple initiatives
• Ability to strategically identify business opportunities and process improvements
• Excellent leadership skills demonstrated through project management and process improvement
• Strong interpersonal, oral and written communication skills to deliver high quality, actionable feedback on related issues
• Detail-oriented
• Strong analytical and problem-solving skills

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

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